Job description
Role Overview
Senior Customer Solutions Consultant at Unifonic, a Communication Platform as a Service (CPaaS) company. Location not specified in source.
Company Overview
Unifonic is a dynamic startup in the CPaaS space with 400+ employees serving 5000+ customer-centric companies. Voted a Great Place to Workยฎ, the company operates with a collaborative culture that encourages creativity and new ideas. Employees are shareholders in the business.
The Sales team drives revenue while acting as trusted consultants to customers, with expertise in account management, business development, and customer service.
Role Purpose
Lead collaboration between customers and internal virtual teams of sales, engineers, and support resources to help customers realize digital transformation through cloud communication. Build and maintain strong customer relationships, influence long-term strategic direction, serve as a trusted advisor, drive executive-level engagement with CXOs and technology decision-makers, and ensure successful adoption and customer satisfaction.
Key Responsibilities
Solution Design & Technical Support
- Act as a technical liaison between Sales and Product teams during the sales process.
- Support solution design, quotes, proposals, RFP responses, and related documentation.
- Build working knowledge of Unifonic's conversational AI and omnichannel communications platform.
- Build and deliver product demos and pilots that showcase Unifonic's value to prospects and clients.
- Help customers evaluate their cloud communication strategy and recommend solutions aligned with their business and technical requirements.
Customer Engagement & Stakeholder Management
- Join Sales team meetings to understand customer pain points, requirements, and business goals.
- Help shape the most relevant solution based on customer needs.
- Serve as a trusted advisor and drive executive-level engagement with CXOs and technology decision-makers.
- Remove deployment roadblocks and ensure successful adoption.
Cross-Functional Collaboration
- Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
- Support problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products more effectively.
- Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.
- Hand off won deals cleanly to the Customer Success team with clear context on customer goals and configuration.
Revenue Growth
- Support Sales and Account Management on upsell and cross-sell opportunities with technical input.