Senior Coordinator - Supply Chain Level Shoes

Role Overview

Senior Coordinator - Supply Chain Level Shoes at Chalhoub Group. The role ensures accurate and timely processing of purchase and sales orders, stock movements, pricing updates and stock readiness across the supply chain.

Company Overview

Chalhoub Group is a luxury retailer and partner operating across the Middle East for over seven decades. The Group curates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It operates more than 950 stores, online platforms, and mobile apps across omnichannel channels. The Group employs over 16,000 professionals across eight countries in the Middle East with presence in LATAM. Chalhoub Group is committed to sustainability, a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040.

Role Purpose

The Senior Coordinator coordinates closely with suppliers, stores, warehouse, sales and internal teams to maintain product flow, resolve stock and invoice discrepancies, and support operational and commercial requirements across the supply chain for shoes.

Key Responsibilities

Purchase Orders and Transfers

• Process all purchase orders in the transactional CORE system.
• Create accurate system transfers for merchandise movements, including warehouse-to-store, intra-store, intercountry, return-to-vendor and temporary stock loans.
• Follow up with suppliers and update the system on back-orders.
• Maintain an accurate and up-to-date order log at all times.
• Support brand requirements by taking timely action on merchandise movement needs.
• Initiate basic re-orders where required to maintain stock coverage.

Sales Order Processing

• Receive sales orders and register them on the control listing.
• Ensure all customer shipping requirements are completed.
• Issue relevant documentation and follow up with clients regarding shipment of goods.
• Generate invoices following completion of sales orders.
• Prepare credit notes and other required documentation.
• Coordinate with warehouse, office and sales teams to clarify information and ensure accurate sales order processing.
• Complete required data entries to support KPI tracking and monthly reporting.

Pricing Management and Promotions

• Ensure price maintenance, including markdowns and in-store promotions, is completed accurately and on time in the system.
• Escalate issues relating to price maintenance and promotions where required.
• Ensure timely updates of lists and SKUs in the system for promotions, special marketing events and discount periods.
• Ensure replenishment requests are uploaded on time and that stock requests are accurate during peak periods to maximize sales.
• Coordinate with stores to resolve barcode and sticker discrepancies.

Drop Shipment

• Raise purchase orders for shipments sent directly from the supplier to the customer.

Inbound Stock Variance

• Identify the reasons for invoice-matching discrepancies in the system, including price or quantity variances, and escalate to the RDBS Manager for resolution where required.
• Introduce replacement invoices in the system where needed to resolve discrepancies.
• Raise replacement purchase orders or debit/credit notes in the system in line with instructions from the RDBS Manager.
• Resolve warehouse-side defects by analyzing available data and using internal tools, proposing corrective actions to prevent similar supply chain issues from recurring.

Stock Readiness

• Coordinate with Store Operations to ensure all required transaction clean-up and closure is completed in the system as a prerequisite for the Store Control team.

Qualifications & Experience

• Fluency in written and spoken English.

Skills & Competencies

• Strong Excel proficiency.
• Strong attention to detail with an accurate and organised approach.
• Genuine passion and enthusiasm, with a desire to build a long-term career within the business.
• Hard-working and proactive, with a willingness to take ownership and go the extra mile.
• Strong team player with a collaborative, positive and approachable personality.
• Curious and eager to learn, with an interest in developing knowledge and skills.
• Confidence working with data.

Additional Information

Chalhoub Group offers a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides enriching experiences, learning and development opportunities, and exposure to different assignments within the role or through internal mobility. Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin or disability status.