Senior Analyst Vendor Onboarding and Performance

Role Overview

Senior Analyst Vendor Onboarding and Performance at RAK BANK, based in the UAE. As a Vendor Onboarding and Performance Senior Analyst within the bank's Strategic Procurement Vendor Management Office (VMO), you will play a critical role in ensuring the bank's third-party relationships are managed effectively, compliantly, and in line with regulatory expectations.

Role Purpose

Acting as a key coordinator between business units, vendors, compliance, procurement, and finance teams, you will support the end-to-end vendor lifecycle, from onboarding and performance monitoring to offboarding. This role is ideal for a detail-oriented professional who thrives in a structured, risk-conscious environment and enjoys working across multiple stakeholders to drive operational excellence, vendor governance, and service quality.

Key Responsibilities

Vendor Onboarding and Data Management

• Manage and coordinate vendor onboarding and offboarding activities across approved systems and workflows.
• Review and validate supplier documentation, approvals, and workflow records to ensure accuracy, completeness, and compliance.
• Maintain vendor master data, monitor document expirations, and ensure records remain audit-ready.

Compliance and Due Diligence

• Support sanctions screening, UBO verification, AECB checks, and other due diligence activities in accordance with bank policies.

Performance Monitoring and Reporting

• Coordinate vendor performance review cycles, including scorecard preparation, KPI tracking, and stakeholder feedback collection.
• Monitor vendor service levels, remediation plans, and performance improvement initiatives.
• Prepare management reports, MIS dashboards, and governance packs covering onboarding metrics, performance trends, SLA adherence, and operational exceptions.

Quality Assurance and Governance

• Conduct first-level quality reviews of vendor management activities and provide procedural guidance where required.
• Support audits, regulatory reviews, and continuous process improvement initiatives within the Vendor Management Office.

Stakeholder Collaboration

• Collaborate with business owners, procurement, compliance, finance, and offshore delivery teams to ensure smooth execution of vendor management processes.

Qualifications & Experience

• Bachelor's degree in Business Administration, Finance, Supply Chain Management, Risk Management, or a related field.
• UAE National with a Family Book.
• Minimum 6 years of experience in vendor management, procurement operations, third-party risk management, compliance operations, or supplier performance management.
• Experience working within a banking or financial services environment and familiarity with UAE regulatory expectations.

Skills & Competencies

• Strong understanding of vendor onboarding, supplier governance, performance management, and compliance controls.
• Knowledge of AML/KYC processes, sanctions screening, UBO identification, and third-party due diligence requirements.
• Advanced analytical and reporting skills, including strong proficiency in Microsoft Excel.
• Excellent stakeholder management, communication, and problem-solving skills.
• Fluent English is required; Arabic language skills are preferred.
• Experience with systems such as Oracle Fusion, Firco Trust, AECB, or similar vendor governance platforms is highly advantageous.

Additional Information

• Professional certifications such as CIPS, CPSM, CAMS, CGRC, CISA, PMP, PRINCE2, or Lean Six Sigma are a plus.
• Competitive compensation and benefits, including employee banking privileges, life insurance, annual leave, and performance-driven career progression opportunities.
• Access to learning and development opportunities that help build expertise in procurement, vendor management, and regulatory compliance.
• Opportunity to work with a leading UAE bank committed to innovation and transformation.
• Exposure to cross-functional stakeholders across Procurement, Compliance, Risk, Finance, and Business teams.
• Collaborative and supportive work environment that encourages continuous learning and professional growth.
• Chance to influence vendor governance standards and drive meaningful process improvements.