Security Guard

Role Overview

Security Guard at Four Seasons, Kuwait City.

Company Overview

Four Seasons is powered by its people—a collective of individuals committed to becoming better and treating each other with respect. Team members around the world create exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart. The Four Seasons Kuwait is a resort-like sanctuary in the heart of Kuwait City, featuring contemporary Middle Eastern architecture, striking art, and resort-like spaciousness. It is the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating. The property includes soaring rooftop restaurants, leisure facilities, the city's largest guest rooms, an infinity pool with air-conditioned cabanas, chic dining venues, and access to nearby parkland, malls and souks.

Role Purpose

Protect guests, patrons, associates, and hotel property by enforcing security policies, responding to emergencies, patrolling the building, and promoting safety awareness throughout the hotel.

Key Responsibilities

Security & Protection

• Assist hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds.
• Enforce hotel rules, regulations and policies as well as the departments' rules, policies and standards.
• Implement all policies and procedures regarding security and safety.
• Patrol building noting and correcting safety, security, and fire hazards.

Emergency Response

• Respond to all emergency calls including Emergency Response team calls.
• Assist in the Fire Command center when needed.
• Respond properly in any hotel emergency safety situation.
• Possess complete knowledge of the fire/life system and all support systems, their functions and emergency response procedures.
• Be able to walk or run up stairs carrying a fire extinguisher.

Safety & Loss Prevention

• Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by providing training as required.

Incident Management

• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful and complicated issues.

Qualifications & Experience

• Minimum 3 years of previous experience in similar role in a five-star luxury hotel.
• Strong command of English, including reading, writing, and speaking.
• Knowledge of Arabic is a plus.

Skills & Competencies

• Excellent customer service skills.
• Attention to detail.
• Strong communication skills.
• Ability to work well in a team environment.
• Ability to multitask and work effectively under pressure.

Additional Information

• Full board shared living accommodation in a high quality, well-resourced compound.
• Complimentary nights at Four Seasons Hotels worldwide.
• Regular social and sporting events.
• Paid home leave tickets.
• Quality employee meals.
• Free transportation to and from work.
• Hotel will apply for work authorization for the successful candidate.