Section Head - Sanitary & Tiles

Role Overview

Section Head – Sanitary & Tiles at Alghanim Industries.

Role Purpose

Lead section operations with full accountability for sales, profitability, customer service, and team development. Drive section sales against pre-set targets while ensuring customers receive high-level service and fostering a supportive work environment through coaching and mentoring.

Key Responsibilities

Sales

• Manage and lead staff in achieving section targets.
• Drive section sales activities to achieve targets in cash, credit, warranties, and accessories.
• Ensure proper implementation of promotional activities to support higher sales results.
• Ensure adequate involvement of section team in analyzing sales data to maximize business results.
• Follow up with sales associates on section and individual achievements.
• Assist sales staff in completing difficult sales transactions.

Customer Service

• Provide exceptional customer service and ensure sales associates provide the same level of service.
• Handle and follow up on section customer complaints and inquiries.
• Interact with section customers to ensure quality of services provided.
• Ensure reviewing section CSI results and take necessary actions.

Operations

• Plan and prepare work schedules and assign section employees to specific duties.
• Manage break periods, working hours, sick leaves, and vacations.
• Inspect section merchandise to ensure it is correctly priced and displayed.
• Request and suggest section product range and variety and maintain stock levels.
• Ensure full implementation of merchandise, planogram, display, and saleable elements per merchandise guidelines at section level.
• Secure section merchandise by implementing security systems and measures.
• Report to Store Manager on section operations, performance, and resources.
• Ensure all section activities are in alignment with organizational policies and procedures.
• Maintain section cost control measures in alignment with business objectives.
• Ensure adequate level of merchandise and supplies through coordination with relevant departments.
• Send section perpetual count to store manager on a monthly basis.
• Maintain adequate section manpower according to budget.
• Conduct yearly appraisals and performance reviews with development plans for section employees.
• Conduct section checklist.
• Provide constant coaching, mentoring, and training for all section staff.
• Ensure safe and secure work environment at section level.
• Ensure sound housekeeping at section level.
• Ensure section employee awareness of safety and emergency procedures.

Talent Development

• Train section staff on store policies, department procedures, and job duties.
• Lead section employees engaged in sales activities and conducting inventories.
• Ensure compliance of section employees with established location security, sales, cleanliness, and record keeping procedures and systems.
• Monitor and evaluate section staff performance and training needs.
• Develop, inspire, motivate, and provide coaching and mentoring to section staff.
• Ensure section employees' commitment to organizational objectives.

Qualifications & Experience

• Bachelor's Degree.
• 2+ years of proven experience in retail home furniture, accessories, and sanitary showroom team or section lead roles.

Skills & Competencies

• Good English language proficiency.
• Good communication skills.
• Ability to work under pressure.