Sales Support Officer (Outsource)

Role Overview

Sales Support Officer (Outsource) with ADIB, providing essential administrative and operational support to the sales team.

Role Purpose

Provide essential support to the sales team and facilitate the smooth functioning of sales operations. Ensure the quality and effectiveness of customer interactions through systematic processes, quality assurance and evaluation. Streamline administrative tasks, coordinate sales activities and managerial requirements. Efficiently handle sales-related documentation, maintain sales databases and management information systems to enhance overall productivity and effectiveness of the sales team.

Key Responsibilities

Sales Support and Administration

• Provide essential administrative support to the sales team, including handling inquiries, preparing quotes, and assisting with sales presentations.
• Streamline administrative tasks to support efficient sales operations.
• Provide support during sales training sessions, ensuring materials are prepared and logistics are arranged.

Sales Data Management

• Accurately maintain customer and sales data in the banking system to ensure reliable and up-to-date information for analysis and decision-making.
• Analyze sales data and provide valuable insights to the sales team.
• Prepare clear and concise sales reports, analyzing key metrics and providing insights to support sales forecasting and planning.

Sales Documentation

• Prepare and maintain sales-related documentation, such as contracts, proposals, and reports.
• Assess the accuracy and completeness of sales-related documentation.
• Monitor and control finance documentation where applicable as per standard operating procedures and guidelines.

Lead Management

• Assist in lead generation, tracking and follow-up to facilitate the sales team's efforts in converting leads into opportunities.
• Utilize CRM systems where applicable.

Sales Pipeline and Reporting

• Monitor and update the progress of sales opportunities in the sales pipeline.
• Provide status updates to the sales team.
• Monitor the contribution of the sales teams in achieving sales targets and objectives.

Stakeholder Collaboration

• Interact with customers professionally and courteously, addressing their inquiries and ensuring a positive customer experience.
• Collaborate effectively with the sales team, marketing, agencies and other departments to ensure seamless communication and coordination.

Continuous Improvement

• Continuously seek opportunities to improve processes, enhance efficiency, and contribute to the overall success of the sales department.
• Stay updated with industry trends, sales techniques, and technological advancements to enhance sales coordination practices.

Qualifications & Experience

• Sales or support experience required.
• 3–5 years of working experience in similar function.
• Good to have: system understanding in banking, management information systems, or customer relationship management platforms.

Skills & Competencies

• Sales support and coordination: proficiency in providing administrative support to the sales team and its management.
• Data analysis: ability to analyze sales data, key metrics, and performance indicators to derive insights and support decision-making.
• Sales documentation: knowledge of preparing and maintaining sales-related documentation such as contracts, proposals, and sales reports.
• Communication skills: excellent verbal and written communication skills to interact with customers, sales team members, and other stakeholders professionally and effectively.
• Lead management: understanding of lead generation and management processes to assist in tracking and following up on potential sales opportunities.
• Time management: efficient time management skills to prioritize tasks, meet deadlines, and handle multiple responsibilities effectively.
• Customer service: strong customer service skills to address customer inquiries and ensure a positive customer experience.
• Sales reporting: ability to prepare clear and concise sales reports, analyzing data and providing insights to support sales forecasting and planning.
• Collaboration: effective collaboration and teamwork skills to work harmoniously with the sales team, marketing, and other departments.
• Continuous learning: willingness to stay updated with industry trends, sales techniques, and technological advancements to enhance sales coordination practices.