Sales Operations Analyst - UAE National

Role Overview

Sales Operations Analyst – UAE National at Deliveroo, based in Dubai. You will own Sales Lead Data Quality, ensuring the accuracy, cleanliness, and completeness of the lead pipeline before handover to the Sales team.

Company Overview

Deliveroo is now part of DoorDash. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt as one global team.

Role Purpose

This role is critical to improving lead quality, increasing sales productivity, and minimizing time spent on invalid or duplicate records. You will serve as the first layer of validation, ensuring the team focuses only on high-quality, verified opportunities ready for outreach.

Key Responsibilities

Data Validation & Cleansing

• Validate and clean large lead datasets sourced from external and internal sources.
• Identify and remove duplicate, invalid, or outdated records to ensure a high-quality lead pool.
• Ensure relevant CRM updates are made in a timely manner.

Data Hygiene & Monitoring

• Conduct periodic checks of CRM hygiene and lead data to ensure data hygiene is maintained.

Reporting & Support

• Provide basic reporting on lead pool quality and validation status.
• Support the commercial team on ad-hoc requests with a focus on improving productivity, data enrichment, and enhancing customer experience.

Qualifications & Experience

• UAE National (Emirati).
• Based in Dubai.

Skills & Competencies

• Strong attention to detail and high level of accuracy.
• Structured, organized, and process-driven mindset.
• Analytical mindset with the ability to spot inconsistencies in data.
• Comfortable working with Google Sheets or Excel including formulas and data manipulation.
• Able to manage repetitive tasks while maintaining quality.
• Fluent in English.

Additional Information

At Deliveroo, you will do work that matters, solving real-world problems in a three-sided marketplace. Your work directly improves experiences for customers, partners, and riders. You will work close to the market with autonomy, pace, and real responsibility. You can stretch yourself, develop new skills, and grow as the business evolves. Deliveroo is committed to fostering an inclusive environment where everyone can do their best work and feel they belong. If you have a disability or long-term health condition and need support to apply or require reasonable adjustments during the recruitment process, you will have the opportunity to let Deliveroo know once you have submitted your application.