Sales Manager/Preferred Business Sales – AUH Zone

Role Overview

Sales Manager/Preferred Business Sales in the AUH Zone at Etisalat E&, responsible for SMB segment sales performance and ensuring prompt, reliable service to all customers while providing professional guidance to subordinates.

Role Purpose

Drive SMB segment sales performance across the zone, oversee day-to-day operations of managed teams, and ensure efficient, high-quality customer service delivery while developing team capability and identifying opportunities for business growth and process improvement.

Key Responsibilities

Sales Performance & Business Development

• Own SMB segment sales performance in the zone.
• Develop plans to improve future sales performance and retain and win business.
• Evaluate managed SMB's ongoing performance and reports.
• Maintain ongoing dialogue with higher management regarding operations performance and achievement of key strategic and financial targets.

Operations & Team Management

• Manage day-to-day functioning of the team.
• Provide prompt, courteous and competent service to all managed SMB customers.
• Oversee the development of skilled resources that can perform best-in-class sales.
• Provide professional guidance and support to subordinates in carrying out assigned functions.

Performance Monitoring & Quality Assurance

• Oversee managed SMB segment to ensure prompt and reliable service to all customers.
• Review regularly the efficiency and service quality of managed SMB teams by monitoring key performance indicators.
• Follow up on performance issues as required.

Presales & Customer Management

• Oversee presales activities and ensure that all customers are managed promptly and efficiently.

Strategic Planning & Process Improvement

• Seek efficiency improvements for sales processes and ways to improve customer satisfaction.
• Manage the implementation of the defined policies, procedures and guidelines for managed SMB.
• Oversee interfaces to respective Marketing and Engineering sections on product development.
• Ensure feedback, analysis and recommendations on customer demand trends, complaints and service quality are provided to stakeholders.

Qualifications & Experience

• Bachelor's degree in Marketing or Business Administration.
• 5–8 years' experience in a similar capacity.

Additional Information

• e& is committed to creating an inclusive environment for all and welcomes applications regardless of gender, background, age and abilities.
• Persons of determination who require adjustment or accommodation to the selection process should contact DiversityEquity&Inclusion@eand.com.