Sales Manager

Role Overview

Sales Manager at Saeed Raddad Group. The role drives sales growth for travel and tourism products and services by building strong client relationships, identifying new business opportunities, and delivering excellent customer service that turns first-time clients into repeat business.

Role Purpose

Drive sales growth for travel and tourism products and services by building strong client relationships, identifying new business opportunities, and delivering excellent customer service that turns first-time clients into repeat business.

Key Responsibilities

Sales Strategy & Planning

• Develop and implement sales plans to achieve monthly and annual revenue targets.
• Develop and execute sales plans that align with HR objectives and overall company targets.
• Monitor market trends, competitor offerings, and pricing to keep the company's products competitive.
• Monitor travel and tourism market trends to adjust tactics and stay competitive.

Business Development

• Identify and pursue new business opportunities with corporate clients, groups, and individual travelers.
• Identify, approach, and nurture relationships with corporate clients, travel partners, and recruitment agencies.
• Build and maintain long-term relationships with key accounts, airlines, hotels, and travel partners.
• Promote and sell travel packages, air tickets, hotel bookings, visas, and related tourism services.
• Prepare tailored proposals and quotations, and negotiate terms to close deals.
• Negotiate contracts and service agreements in both English and Arabic.

Team Leadership & Development

• Guide and support sales team members where applicable.
• Lead and coach a small sales team, tracking performance and providing regular feedback.

Marketing & Campaigns

• Work with the marketing team on campaigns, seasonal offers, and promotional activities.
• Coordinate promotional campaigns, webinars, and events showcasing services.

Client Management

• Handle client inquiries and complaints promptly, providing practical solutions that protect customer satisfaction.
• Resolve client issues promptly to ensure high satisfaction and repeat business.

Performance & Reporting

• Track sales performance and prepare regular reports for management.
• Prepare and present sales forecasts, KPI dashboards, and performance reports to senior management.
• Maintain accurate CRM data and ensure compliance with industry regulations.

Stakeholder Collaboration

• Collaborate with HR to design employee incentive programs that boost sales productivity.

Qualifications & Experience

• Education: Diploma from IATA or any related qualification in Travel and Tourism.
• Experience: Minimum of 2–3 years of relevant experience in travel and tourism sales.
• Languages: Proficiency in both English and Arabic.