Sales Manager - Cards

Role Overview

Sales Manager - Cards at ADIB, located in Dubai.

Role Purpose

The role holder develops Covered Card acquisition strategies, product and market-based sales planning, and incentive schemes while providing input for product proposition development, pricing, and customer service strategies. The position drives exceptional retail business performance through powerful leadership of Covered Card sales teams, their onboarding, attrition management, and development.

Key Responsibilities

Strategy & Planning

• Develop Covered Card acquisition strategies aligned with market opportunities.
• Create product and market-based sales planning frameworks.
• Design incentive schemes to motivate sales performance.
• Provide input for product proposition development, pricing, and customer service strategies.
• Identify and list new companies and industry segments to expand the targeted market segment.
• Conduct market analysis and gather competitor insights.

Sales Performance & Targets

• Accomplish acquisition targets for Covered Card, cross-sell, asset products, and assigned KPIs through the sales force.
• Set and monitor sales targets at team level.
• Ensure targets and KPIs are met by agents immediately.
• Manage team-level targets and KPI adherence.
• Oversee performance reporting and planning for team-level targets.

Team Leadership & Development

• Drive overall performance of the assigned sales team to achieve sales, service, and administrative goals.
• Lead and manage onboarding, attrition, and development of Covered Card sales teams.
• Develop and implement training programs for new and existing sales representatives.
• Identify training needs and provide guidance to team members.
• Monitor team performance and identify areas for improvement.
• Support continuous learning and development across the team.

Business Development

• Manage and expand business relationships with existing and new contacts to market product propositions through relationship sales teams.
• Close business with new corporates in the market to increase product proposition, market share, and contribution to overall Consumer Banking.
• Leverage existing bank relationships and market product propositions in close coordination with stakeholders.

Compliance & Risk

• Adhere to compliance and ethical standards.
• Maintain compliance and ethics knowledge in all operations.
• Handle challenging situations and resolve conflicts within the sales team or with customers in a professional manner.

Qualifications & Experience

• Bachelor's degree in business or a related field.
• 8+ years of experience in Sales Management in the financial services industry in the UAE.

Skills & Competencies

• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Understanding of banking sales origination and lead management systems.
• Business sales acumen.
• Compliance and ethics knowledge.