Job description
Role Overview
Sales Engineer - Qatar at Genetec. The role is based in Qatar and involves serving as the technical point of contact between Genetec's solutions and customers and sales teams.
Company Overview
Genetec is a global Canadian company with a broad solutions portfolio encompassing security, intelligence, and operations. The company serves customers within various industries including transportation, education, and government. Genetec has a network of over 2400 people globally, made up of diverse individuals who are passionate about their work and open to trying new ideas. The company prioritizes the success and well-being of employees, with a 2022 Internal Engagement Survey score of 4.4/5.
Role Purpose
The Sales Engineer Qatar collaborates closely with various teams, particularly the Sales team, Field Project Engineers, Pre-Sales Engineers, and Sales Networks, to position Genetec's solutions and products as the technical point of contact for customers and sales teams.
Key Responsibilities
Product Knowledge & Solution Definition
- Develop and maintain in-depth knowledge of Genetec's software and hardware products.
- Define the solutions best suited to the requirements of customers and partners.
- Present high-level demonstrations of the entire product range.
- Implement complex software solutions.
Customer & Stakeholder Relationships
- Develop and maintain excellent relationships with all stakeholders, customers and partners.
- Provide technical support to sales teams in response to customer specifications.
Pre-Sales & Implementation Support
- Work closely with the technical support team to ensure a seamless transition between the pre-sales and post-sales teams and the successful implementation of solutions.
- Participate in specialized security trade shows, exhibitions and seminars.
Knowledge & Expertise Development
- Write white papers and become a true expert on Genetec solutions.
- Provide technical feedback from the field to upstream Product Management teams.
Qualifications & Experience
- Engineering degree in electronics, computer science, electrical engineering or equivalent.
- At least 5 years' professional experience in roles requiring regular exchanges with customers or partners, preferably in a technological environment with links to the security field in Qatar.
- Initial experience in a pre-sales role in an innovative IT or security company.
- Experience in the security field in the local region.
- Experience as a security system installer or commissioner and as a system integrator.
Skills & Competencies
- Excellent oral presentation skills.
- Excellent analytical and incident resolution skills.
- Knowledge of the security market.
- Customer orientation, commercial and interpersonal skills.
- Complex problem-solving skills.
- Work organization within project deadlines.
- Positive attitude.
- Sense of innovation.
- Follow-through on objectives.
- Oral and writing skills.
- Conviction and influence.
- Video and access control systems knowledge.
- IP network systems and protocols knowledge.
- Windows Operating Systems knowledge.
- PC configuration knowledge.
- MCSE and/or CCNA certification.
- Oral presentation techniques.
- Problem analysis and incident resolution.
- Professional level of Arabic and English; an additional language is an asset.
- Comfortable working in a multicultural and international environment.
Additional Information
- Travel 30-40% of the time.