Job description
Role Overview
Sales Engineer at alfanar Electric, located in UAE.
Company Overview
alfanar is headquartered in Riyadh, Saudi Arabia, and operates construction and manufacturing businesses, design and development centers, and facilities across the Middle East and other countries.
The company is involved in electrical, electromechanical and civil engineering construction; manufacturing and marketing electrical construction products; and allied engineering services.
alfanar operates three main divisions: alfanar electric, alfanar Construction, and alfanar Building Systems.
alfanar electric is the industrial arm, manufacturing low, medium and high voltage electrical construction products. It operates industries in Riyadh and Jubail, Saudi Arabia; Dubai, UAE; and London, UK. alfanar also maintains a development and engineering center in Chennai, India.
The center of alfanar's industrial activities is alfanar Industrial Complex, situated in the Third Industrial Zone on Al-Kharj Road, Riyadh. Spread across 700,000 square meters, the Complex houses alfanar's facilities and comprehensive infrastructure including a data and communication center and commercial zone.
Role Purpose
Responsible for managing inquiries and tenders, preparing technical documentation, and coordinating materials to enhance the company's competitive edge. The role involves monitoring market trends, providing engineering support, and building strong customer relationships to maximize project success and satisfaction.
Key Responsibilities
Inquiry and Tender Management
- Supervise and track all incoming inquiries and tenders efficiently.
- Provide optimal responses to customers.
Documentation and Samples Preparation
- Prepare supportive documents, samples, and submittals.
- Deliver them to customers to enhance alfanar's competitive chances.
Material Coordination
- Collaborate with the department's coordinator and Demand Planning to prepare required materials.
- Ensure timely delivery of materials to customers.
Market and Competitor Intelligence
- Monitor and analyze competitors' activities.
- Report findings to sales management.
- Identify and track all related projects.
Technical Support and Market Presence
- Coordinate technical meetings and seminars.
- Provide technical support to increase alfanar's awareness and presence in the market.
- Collaborate with related parties for successful execution.
Reporting and Customer Management
- Generate effective and timely reports for management.
- Manage customers in a professional manner.
- Conduct close follow-ups to maximize project realization.
Customer Satisfaction and Collections
- Follow-up on customer satisfaction levels to increase number of highly satisfied customers.
- Collect payments promptly to prevent overdue payments and maintain zero over-dues.
Data Management and Forecasting
- Update and maintain the database for all projects through C4C.
- Avoid inaccurate forecasts that may lead to financial costs associated with projected stock.
Team Leadership and Development
- Train subordinates and form a team to achieve work effectively.
- Provide leadership, coaching, and direction to subordinates in all aspects of their work.
- Delegate subordinates in each respective assignment.
- Ensure fair distribution of tasks to maintain morale and motivation of subordinates.
Delivery and Performance
- Perform planned activities to meet operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide periodic reports detailing the deviation and execution of planned tasks.
Problem-Solving
- Resolve any related problems that arise and escalate any complex operational issues.
Quality Management
- Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, and related activities.
Business Process Improvement
- Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.
Compliance and Safety
- Comply with related policies, procedures, and work instructions.
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.
Qualifications & Experience
- Bachelor Degree in Electrical Engineering.
- 4 to 6 years of work experience.
Skills & Competencies
- Sales Forecasting
- Sales Promotions
- Sales Trend Analysis
- Sales Presentations
- Sales Technical Support
- Sales Tools