Sales & Customer Service

Role Overview

Sales & Customer Service Representative at Al Gahwa Al Arabiya, located in the United Arab Emirates.

Company Overview

Al Gahwa Al Arabiya is a growing Emirati coffee brand operating coffee shop locations.

Role Purpose

To deliver exceptional customer service and drive sales by welcoming guests, promoting products, processing orders, and building lasting customer relationships in a coffee shop environment.

Key Responsibilities

Customer Service & Experience

• Welcome and assist customers in a friendly and professional manner.
• Handle customer inquiries, requests, and feedback effectively.
• Build strong relationships with customers and encourage repeat business.
• Support daily store operations and ensure a positive customer experience.

Sales & Product Promotion

• Promote coffee products, beverages, and retail items to achieve sales targets.
• Assist with product displays, promotions, and marketing activities.

Operations & Transactions

• Process orders and payments accurately.
• Maintain high standards of cleanliness and presentation within the coffee shop.

Qualifications & Experience

• UAE National (Emirati) – Female.
• Previous experience in retail, hospitality, coffee shops, or customer service is an advantage but not required.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service and sales abilities.
• Basic computer and cash handling skills.
• Positive attitude, professional appearance, and team-oriented mindset.

Additional Information

• Competitive salary and benefits package.
• Professional training and career development opportunities.
• Supportive and dynamic work environment.