Sales Coordinator

Role Overview

Sales Coordinator at Four Seasons Resort Dubai at Jumeirah Beach, located in Dubai, United Arab Emirates.

Company Overview

Four Seasons is powered by its people—a collective of individuals committed to becoming better and treating each other with respect. The team creates amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone as they wish to be treated. The company's purpose is to create impressions that stay for a lifetime, rooted in the belief that life is richer when we truly connect to the people and world around us.

Four Seasons Resort Dubai at Jumeirah Beach features an unparalleled beachfront location with a fresh approach to luxury and legendary personalized service. The resort includes five dining and beverage outlets—from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge—and 237 luxury hotel rooms, including 49 suites, with subtle Arabic design motifs blended with contemporary style. Four Seasons views its most important asset as its team of employees and maintains a tremendous commitment to development and training, ensuring the best packages and management structure create a stable environment where development is second nature.

Role Purpose

The Sales Coordinator supports the Director of Sales and Sales Managers by providing comprehensive administrative assistance, managing client communications, maintaining accurate records in hotel systems, and ensuring compliance with Four Seasons sales and marketing standards.

Key Responsibilities

Client & Inquiry Management

• Handle incoming requests from clients and hotels, serving as the primary client contact when Sales Managers are out of the office.
• Receive and respond to incoming telephone calls in accordance with Four Seasons standards.
• Correspond via email and telephone with clients regarding inquiries, reservations, and hotel requests.
• Field incoming inquiries and distribute to the proper recipient.

Administrative Support

• Provide assistance to the Director of Sales and Sales Managers in all administrative tasks.
• Prepare accurate written correspondence including letters, contracts, reports, and emails using MS Word, MS Excel, Golden Sales & Catering, and Outlook.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Complete all weekly and monthly reports—including Forecast, Sales Reports, function room occupancy and availability reports, and Accounts lists—on a timely basis.
• Run all month-end reports associated with Corporate Month End and complete month-end tracking spreadsheets.

Systems & Compliance

• Assume responsibility to enforce corporate standards and monitor all activity in Salesforce, including consistent account input, correct booking information, and correct system use.
• Comply with Four Seasons standards for sales and marketing while working harmoniously and professionally with co-workers and the Planning Committee.

Projects & Additional Duties

• Manage projects related to sales initiatives, such as holiday gifts.
• Perform other tasks or projects as assigned by hotel management.

Qualifications & Experience

• Excellent communication and organizational skills.
• Ability to work efficiently and effectively in a fast-paced, demanding environment.
• Works well under pressure, multitasking, and as a team player.
• Proactive, organized, and customer service-oriented.
• Takes prompt action to begin and accomplish assignments.
• Works cooperatively with managers and co-workers.
• Remains calm and professional while working under pressure and handling multiple projects and deadlines.

Skills & Competencies

• Proficient computer skills, including intermediate to advanced proficiency with MS Word, Excel, PowerPoint, and Internet Research.
• Experience with CRM or other database systems necessary to complete sales and marketing support tasks.
• Preferably knowledge of Opera and Golden Sales Catering / Delphi.
• Effective communication with clients and all levels of management.
• Ability to manage and prioritize work with minimal supervision.

Additional Information

Work Schedule

• 6 days per week over 48 working hours.

Compensation & Benefits

• Work Authorization provided.
• Competitive tax-free salary, service charge, and tips.
• End of service gratuity.
• Complimentary full board living accommodation in high quality staff housing.
• Vibrant fitness facilities including gym and swimming pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave.
• Paid home leave tickets.
• Social and sporting events.
• Learning & Development Programs.
• Career opportunities and international transfer.