Sales Coordinator

Role Overview

Sales Coordinator at Cummins Arabia. This role supports the customer-facing sales force through the sales cycle from lead to close, executing and improving selected activities under limited supervision.

Role Purpose

Coordinate and support sales operations by managing customer inquiries, generating quotes, processing orders, and resolving issues to enable the sales team to focus on customer relationships and revenue generation.

Key Responsibilities

Customer Contact & Lead Management

• Respond to incoming customer calls and emails.
• Qualify incoming contacts and leads.
• Route qualified contacts and leads to associated sales professionals.

Quotations & Technical Support

• Compile budgetary quotes for simple to complicated jobs.
• Gather technical data, customer presentations, and lead time information for customer-facing sales force.

Order & Transaction Processing

• Receive and process orders.
• Issue order acknowledgements, invoices, and shipping notices for simple to complicated jobs.
• Communicate order status, inventory status, and associated information to customer-facing sales force.

Customer Engagement & Issue Resolution

• Participate in customer visits and events.
• Make decisions where no clear procedure is outlined.
• Resolve customer issues where applicable.
• Engage other departments for resolution where applicable, including shipment and after-sale matters.
• Identify and escalate issues to sales force.

Inventory Management

• Periodically review and report inventory and stock levels.
• Take action and create orders as needed.

Branch Support

• Actively support all branch personnel in the sale of products to retail customers across varying levels of tasks.

Qualifications & Experience

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
• This position may require licensing for compliance with export controls or sanctions regulations.

Skills & Competencies

• Communicate effectively through developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Action oriented: take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer focus: build strong customer relationships and deliver customer-centric solutions.
• Ensure accountability: hold self and others accountable to meet commitments.