Sales Consultant - Kate Spade, Dubai Mall

Role Overview

Sales Consultant at Kate Spade, Dubai Mall, operated by Al Tayer Group, located in Dubai.

Role Purpose

Deliver excellent customer service by identifying customer needs, offering product advice, demonstrating suitable merchandise, building relationships with key customers, and maintaining store standards to achieve sales targets and cultivate customer loyalty.

Key Responsibilities

Customer Service & Sales

• Welcome and greet every customer in a warm and friendly manner.
• Demonstrate excellent customer service at all times.
• Identify customer needs through asking questions.
• Confidently recommend and demonstrate appropriate products.
• Recommend link products at every sale opportunity.
• Close the sale.
• Build relationships with key customers.

Point of Sale & Transactions

• Receive cash or payment in any authorized modes from customers.
• Issue receipts and bills against purchases.
• Provide professional cash point service.
• Recruit customers for the database, accurately entering their details on the POS system.

Customer Care & Complaint Resolution

• Handle customer complaints professionally and efficiently in line with the company after-sales policy.
• Escalate to management if necessary.

Product & Store Management

• Demonstrate and maintain product knowledge, fashion trends, and in-store promotions at all times.
• Maintain clean and organized display, fitting rooms, and stock areas.
• Check stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimum stock levels.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Compliance & Standards

• Maintain personal grooming standards as advised by the Store Manager.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies.

Qualifications & Experience

• High school qualification.
• 3 to 4 years retail sales or customer service experience.