Sales Associate

Role Overview

Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Role Purpose

Deliver outstanding customer service and drive sales performance while maintaining store operations, visual merchandising standards, and inventory management as assigned by store management.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Maintain up-to-date product knowledge across the various brands of the group for suggestive selling.

Merchandise & Visual Presentation

• Ensure all stock is laid out and displayed to attract customers and according to standard layout norms.
• Ensure all VM (Visual Merchandising) guidelines are followed and all stock norms on clearance are maintained.
• Record inventory inward and outward and maintain reports accordingly.

Operations

• Handle the POS (Point of Sale) / Billing Counter efficiently.
• Tally money in the cash till during the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, and automatic debits.
• Perform store maintenance duties as assigned by the store manager or assistant store manager.
• Work flexible and extended hours during the sales period and varied shifts as per business requirement.
• Adhere to SOP and Loss Prevention Policies.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Maintain confidentiality of sales figures to outside parties.

Qualifications & Experience

• Must possess up-to-date product knowledge.
• Ensure minimal stock loss.

Skills & Competencies

• Presentable and well-groomed appearance at all times.
• Flexibility to work extended hours during sale periods.
• Flexibility to work varied shifts and overtime as per business requirement.