Sales Associate

Role Overview

Sales Associate at Apparel Group. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Role Purpose

Deliver outstanding customer service and drive sales by assisting customers in product selection, maintaining visual merchandising standards, and executing point-of-sale operations with accuracy and integrity.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards following the company selling guideline: GUEST (Greet, Understand, Explain, Sell, Thank).
• Maintain up-to-date product knowledge of all brands within the group for suggestive selling.

Merchandise & Visual Presentation

• Ensure all stock is laid out and displayed to attract customers and comply with standard layout norms.
• Follow all visual merchandising guidelines and maintain stock norms on clearance items.
• Record inventory inward and outward transactions and maintain reports.
• Ensure minimal stock loss through accurate tracking.

Point of Sale & Cash Management

• Handle the POS (Point of Sale) billing counter efficiently.
• Tally money in the cash till at the beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, and automatic debits.

Store Operations & Compliance

• Perform operational duties including store maintenance as assigned by the store manager or assistant store manager.
• Maintain awareness and vigilance of store security without negligence.
• Adhere to standard operating procedures and Loss Prevention Policies.
• Maintain confidentiality of sales figures to outside parties.
• Work flexible and varied shifts and overtime as required by business needs.

Skills & Competencies

• Customer service excellence.
• Product knowledge and suggestive selling.
• Point of sale and cash handling.
• Visual merchandising awareness.
• Inventory management and record-keeping.
• Security vigilance.

Additional Information

• Must be presentable and well-groomed at all times.
• Flexible to work extended hours during sale periods.
• Flexible to work varied shifts and overtime as per business requirement.