Sales Associate- Forever New

Role Overview

Sales Associate at Apparel Group's Forever New store location. The position is responsible for representing the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.

Role Purpose

To drive sales and customer satisfaction by delivering exceptional retail service, maintaining visual merchandising standards, and executing operational duties as directed by store management.

Key Responsibilities

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Maintain up-to-date product knowledge across various brands within the group for suggestive selling.

Merchandise & Visual Standards

• Ensure all stock is laid out and displayed to attract customers and in accordance with standard layout norms.
• Ensure all VM guidelines are followed and all stock norms on clearance are maintained.
• Record inventory inward and outward and maintain reports.
• Perform store maintenance and visual presentation standards as assigned by store management.

Point of Sale & Cash Handling

• Handle the POS (Point of Sale) and billing counter efficiently.
• Tally money in the cash till during beginning and end of shifts.
• Issue receipts, refunds, and change to customers correctly.
• Process payments by cash, credit cards, vouchers, and automatic debits.

Loss Prevention & Security

• Maintain awareness and vigilance of store security without negligence.
• Adhere to SOP and Loss Prevention Policies.
• Ensure minimal stock loss through proper product knowledge and inventory management.
• Maintain confidentiality of sales figures to outside parties.

Skills & Competencies

• Presentable and well-groomed appearance at all times.
• Current product knowledge across brand portfolio.
• POS system operation.
• Cash handling and payment processing.
• Flexibility to work extended hours during sale periods.
• Flexibility to work varied shifts and overtime as required by business needs.