Runner

Role Overview

Runner at Four Seasons Hotel Bahrain Bay, located on an exclusive island in the heart of Bahrain's capital. The role supports the service team by delivering food and beverages promptly and accurately from the kitchen and bar to guests in a luxury fine dining environment.

Company Overview

Four Seasons is powered by its people—a collective of individuals committed to becoming better and treating each other with respect. Team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. The company believes in recognizing familiar faces, welcoming new ones, and treating everyone the way they wish to be treated. Four Seasons Hotel Bahrain Bay is an iconic landmark with unique architecture, combining the best of a beach holiday and an urban getaway.

Role Purpose

The Runner ensures seamless communication between the kitchen and front-of-house teams while delivering exceptional service. The role maintains the highest standards of service, presentation, cleanliness, and guest satisfaction expected in a luxury fine dining environment.

Key Responsibilities

Service Delivery

• Deliver food and beverages to guests in a timely, professional, and organized manner.
• Ensure all orders are accurate, complete, and presented according to outlet standards before leaving the kitchen or bar.
• Maintain thorough knowledge of menu items, ingredients, preparation methods, and daily specials.

Communication & Coordination

• Communicate effectively with chefs and service staff regarding special requests, modifications, and dietary requirements.
• Respond promptly to guest requests and communicate concerns to the service team.
• Participate in daily briefings, training sessions, and departmental meetings.

Guest Experience

• Interact with guests in a courteous, professional, and friendly manner.
• Anticipate guest needs and provide assistance whenever required.
• Contribute to creating memorable dining experiences through attention to detail and service excellence.

Operations & Support

• Assist servers in clearing tables, resetting tables, and maintaining restaurant cleanliness.
• Support the team during busy service periods to ensure smooth operations.

Food Safety & Standards

• Follow all food safety, hygiene, and sanitation procedures.
• Maintain cleanliness and organization of service stations, kitchen pass, and dining areas.
• Ensure proper handling of food and beverages to maintain quality standards.
• Adhere to company policies, grooming standards, and luxury hospitality service expectations.

Qualifications & Experience

• High school diploma or equivalent.
• Previous experience in a restaurant, luxury hotel, or fine dining environment preferred.

Skills & Competencies

• Good communication skills in English; additional languages are an advantage.
• Strong teamwork and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Positive attitude with a strong focus on guest satisfaction.
• Ability to stand and walk for extended periods and carry trays safely.