Room Attendant -DoubleTree by Hilton Resort & Spa Marjan Island

Role Overview

Room Attendant position at DoubleTree by Hilton Resort & Spa Marjan Island, operated by Hilton.

Role Purpose

Clean and maintain assigned guestrooms and keep related room floors clean at all times during a shift, while assisting guests with any questions they may have and delivering exceptional hospitality.

Key Responsibilities

Guest Room Cleaning

• Clean and maintain assigned guest rooms, bathrooms, and public areas to Hilton standards, including bed making, dusting, vacuuming, deep cleaning, and turndown service when required.

Linen and Amenities

• Replenish linens, towels, guest amenities, and room supplies according to established standards.

Housekeeping Supplies

• Maintain housekeeping trolleys, supply carts, and linen rooms in a clean, organized, and fully stocked condition.

Guest Service

• Respond promptly to guest requests, protect guest privacy, and deliver courteous, professional service.

Waste Management

• Dispose of waste and recyclables in designated areas while maintaining cleanliness standards.

Maintenance and Reporting

• Report maintenance issues, damaged items, and linen shortages or losses to the appropriate department.

Security and Compliance

• Safeguard master keys and comply with hotel policies, lost and found procedures, and Hilton standards.

Teamwork and Operations

• Work collaboratively with team members and other departments to ensure efficient operations.
• Carry out any other reasonable duties assigned by management.

Qualifications & Experience

• High school diploma or equivalent; housekeeping or hospitality training is preferred.
• Minimum of 1 year of housekeeping experience, preferably in an international hotel environment.
• Good knowledge of housekeeping operations, guest room cleaning standards, and chemical handling procedures.

Skills & Competencies

• Basic English communication skills.
• Positive attitude to deliver exceptional guest service.
• Flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays.

Additional Information

• Passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• Belief that teamwork drives the best outcomes.
• Sense of ownership and accountability.
• Focus on bringing urgency and discipline to every moment.