Role in The Restaurant -F&B (PFH)

Role Overview

Role in The Restaurant - F&B (PFH) at Emaar. This position ensures exceptional dining experiences in a highly empowered environment.

Role Purpose

Represent the Emaar brand throughout the guest journey to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants by delighting them from welcome until farewell.

Key Responsibilities

Service Operations

• Conduct all operational tasks in F&B Service while living up to service standards and procedures.
• Go the extra mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.

Guest & Team Relations

• Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.

Qualifications & Experience

• Minimum of a high school diploma is required; College degree in Hotel Management or a related field is preferred.
• A minimum of one-year experience in a similar position in a 5-star hospitality company.

Skills & Competencies

• Genuine service personality, with high EQ.
• Strong command of both written and spoken English is required; additional language is an asset.
• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability