Job description
Role Overview
Role in Origins - F&B (VUQ) at Emaar. This position ensures exceptional dining experiences in a highly empowered environment across the guest journey.
Company Overview
At Emaar, the organizational DNA is built on Customer Focus, Ownership Mindset, Fast Paced delivery, Talent and Tenacity, and Adaptability. The company prioritizes flawless products, services and experiences, drives efficiency and effectiveness into every corner of the business, evolves quickly to deliver extraordinary speed, maintains a team of great pooled talent that dreams big and acts quickly with high energy and positivity, and continuously challenges conventional wisdom to develop products and services that reflect the future.
Role Purpose
Represent the Emaar brand throughout the guest journey to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of the restaurants by delighting them from welcome until farewell.
Key Responsibilities
Operations & Service Delivery
- Conduct all operational tasks in F&B Service while living up to service standards and procedures.
- Prevent complaints and ensure adequate service recovery where needed.
- Go the extra mile where you can.
Guest & Team Communication
- Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.
Qualifications & Experience
- Minimum of a high school diploma is required.
- College degree in Hotel Management or a related field is preferred.
- Minimum of one-year experience in a similar position in a 5-star hospitality company.
Skills & Competencies
- Genuine service personality with high emotional intelligence.
- Put Customer First.
- Drive for Results.
- Learning.
- Resilience.
- Adaptability.
- Strong command of both written and spoken English is required.
- Additional language is an asset.