Job description
Role Overview
General Housekeeping role at Emaar, a position focused on delivering exceptional guest experiences and maintaining the highest standards of cleanliness and orderliness throughout the hotel.
Company Overview
Emaar operates with a clear organizational DNA centered on customer focus, ownership mindset, fast-paced operations, talent and tenacity, and adaptability. The company prioritizes flawless delivery of products and services, efficiency across all business functions, rapid evolution, high-energy teamwork, and continuous innovation to meet future demands.
Role Purpose
Ensure exceptional guest experience by maintaining established standards of cleanliness in rooms and public areas, representing the brand throughout the guest journey, and delivering a flawless experience from welcome to farewell. Create happy fans of our products by upholding orderliness and attractive conditions across all hotel spaces.
Key Responsibilities
Housekeeping Operations
- Conduct all operational tasks in Housekeeping while living up to service standards and procedures.
- Maintain established standards of cleanliness in rooms and public areas according to hotel standards.
- Ensure orderliness and attractive condition of rooms, floors, lift landings, corridors, and pantries.
Guest Service & Communication
- Represent the brand throughout the guest journey to deliver a flawless dining experience.
- Execute timely order taking and delivery of requests to guests.
- Prevent complaints and ensure adequate service recovery where needed.
- Proactively communicate with fellow Ambassadors, always with the guest's interests at heart.
Service Excellence
- Go the extra mile where possible.
- Delight guests from welcome until farewell.
Qualifications & Experience
- Previous experience in similar and/or related fields in a 5* Hotel.
- At least 1 year of experience at the same level.
- Minimum qualification: High School Diploma or Higher Secondary education.
Skills & Competencies
- Proficient in English Language.
- Put Customer First.
- Drive for Results.
- Learning.
- Resilience.
- Adaptability.