Role in Front Office (VUQ)

Role Overview

Front Office role (VUQ) with Emaar, focused on delivering exceptional guest experience in a highly empowered hospitality environment.

Role Purpose

Ensure exceptional guest experience throughout the guest journey by representing the brand with excellence from check-in through check-out, delivering flawless stay experiences and turning guests into loyal advocates of the rooms and facilities.

Key Responsibilities

Guest Experience & Service Delivery

• Deliver flawless stay experiences that delight guests from check-in until check-out.
• Conduct all operational tasks in Front Office while maintaining service standards and procedures.
• Go the extra mile to exceed guest expectations.
• Prevent complaints and ensure adequate service recovery where needed.

Stakeholder Communication

• Proactively communicate with fellow Ambassadors with the guest's interests at heart.
• Represent the brand throughout the guest journey.

Qualifications & Experience

• Minimum 4 years' experience in the Hospitality industry.
• Minimum 2 years' experience in a Supervisory role or similar experience in a 5-star hospitality industry.
• Minimum 1–3 years' experience in a similar position in a 5-star hospitality company.
• Minimum high school diploma required; College degree in Hotel Management or a related field is preferred.

Skills & Competencies

• Genuine service personality with high emotional quotient.
• Put Customer First.
• Drive for Results.
• Learning.
• Resilience.
• Adaptability.