Job description
Role Overview
Retail Manager โ Guess, Chalhoub Group, KSA.
Company Overview
Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades. The Group operates as a hybrid luxury retailer with a portfolio of over 10 owned brands and distribution expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. The Group employs over 16,000 talented professionals across eight countries in the Middle East with presence in LATAM. Chalhoub Group has earned Great Place to Workยฎ certification in several markets and is committed to sustainability, membership in the United Nations Global Compact, signatory status of the Women's Empowerment Principles, and a pledge to reach Net Zero by 2040.
Role Purpose
The Retail Manager ensures that Store Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience. This role establishes a bridge between back-office operations and a network of controlled stores, with continuous audit authority and responsibility for implementing corrective solutions and actions.
Key Responsibilities
Strategy & Brand Alignment
- Understand the brand strategy and cascade it within the given network
- Implement Brand guidelines taking into consideration each market's specifications
- Record, monitor and analyze market trends and competitor activities
Marketing & Commercial Execution
- In conjunction with Marketing, ensure full implementation of the marketing and CX strategies and programs
- Agree on a yearly calendar of sales with the commercial team
- Provide the commercial team with quantitative and qualitative reports using data from market studies and in-house systems
Financial & Inventory Management
- Control discounts and margins to ensure constant business profitability
- Follow up periodically on sales figures per line and stock on hand (Sell-Out)
- Manage potential shortages, review orders and inform the merchandising team on status
- Manage the P&L for the brand
- Manage the organization's resources within budget guidelines
- Provide prompt, thorough and accurate information to keep management appropriately informed of the brand's financial position
Performance Monitoring & Reporting
- Define sales targets per sales team member
- Monitor the performance of the brand and send recommendations
- Monitor team members' performance and provide formal and informal feedback and appraisal to maximize efficiency
Team Development & Leadership
- Develop and motivate team members to ensure transfer of know-how and continuous positive work environment
Qualifications & Experience
- Experience leading a Flagship Retail store or Multiple Retail stores within Fashion Retail
- Currently based in the KSA
Additional Information
- Role is based in the KSA and requires travel time across the region
- Health care provided
- Child education contribution included
- Remote and flexible working policies available
- Exclusive employee discounts offered
- Learning and development opportunities and exposure to different assignments within role or through internal mobility
- Competitive benefits package provided
- Chalhoub Group welcomes all applicants and ensures equal opportunity without regard to gender, age, race, religion, national origin or disability status