Retail Director - Tanagra (Luxury Homeware)

Role Overview

Retail Director – Tanagra (Luxury Homeware) at Chalhoub Group. This is a senior leadership opportunity based in the Middle East region, leading the next chapter of growth for Tanagra, the Group's luxury home and lifestyle destination.

Company Overview

Chalhoub Group is a luxury retail operator and curator with over 70 years of heritage in the Middle East. The Group owns and operates a portfolio of over 10 owned brands and distributes over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. It operates more than 950 stores, online platforms, and mobile apps across eight countries in the Middle East and LATAM, employing over 16,000 professionals. The Group is committed to sustainability, member of the United Nations Global Compact, signatory of the Women's Empowerment Principles, and has pledged to reach Net Zero by 2040. Innovation is driven through The Greenhouse, the Group's innovation hub, incubator, and accelerator for startups and emerging businesses regionally and globally.

Role Purpose

Lead the retail strategy, commercial performance, and network development of Tanagra to drive sustainable growth across the region. Combine strategic vision with strong operational execution while delivering an exceptional luxury customer experience and building high-performing retail leadership teams.

Key Responsibilities

Strategy & Commercial Planning

• Own and deliver the brand's retail strategy, annual business plan, budgets and commercial targets.
• Develop retail strategies and translate them into measurable commercial results.
• Use customer, competitor and market insights to identify opportunities and translate them into clear commercial action plans.

Performance & Financial Management

• Lead overall retail performance across sales, profitability, margin and key financial KPIs.
• Demonstrate strong commercial and P&L ownership.
• Exercise strong analytical, budgeting, forecasting and decision-making capabilities.

Network & Growth Development

• Shape the retail network and identify opportunities for growth, optimization, new openings, renovations and portfolio development.
• Partner closely with brand principals and key stakeholders to drive sustainable growth across the region.

Leadership & Talent Development

• Lead and develop high-performing retail leadership teams, building strong succession and talent pipelines.
• Build strong people leadership with experience leading and developing senior retail teams.

Omnichannel & Customer Experience

• Collaborate across Buying, Merchandising, Marketing, eCommerce, Supply Chain and other functions to deliver a consistent omnichannel experience.
• Champion operational excellence and elevate the luxury customer experience across every touchpoint.

Qualifications & Experience

• Significant senior leadership experience within a luxury environment.
• Strong commercial and P&L ownership, with proven experience managing sizeable retail businesses.
• Experience leading multi-store and ideally multi-market retail operations.
• Strong understanding of luxury retail, client experience and customer expectations.
• Proven ability to develop retail strategies and translate them into measurable commercial results.
• Experience within luxury home, interiors, jewelry, fashion or another high-touch luxury category would be highly relevant.

Skills & Competencies

• Strong people leadership capabilities.
• Confident working with international brand principals and senior stakeholders.
• Strong analytical, budgeting, forecasting and decision-making capabilities.
• Hands-on leadership approach with understanding that luxury retail is as much about people, relationships and experience as it is about performance.

Additional Information

• Competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Learning and development opportunities and exposure to different assignments within role or through internal mobility.
• Diverse career paths available for those who are extraordinary, every day.
• Assessments and interviews should be completed independently and without assistance from generative AI tools.