Restaurant Reservations Agent

Role Overview

Restaurant Reservations Agent at Palazzo Versace Dubai, based in Dubai.

Role Purpose

Serve as the primary point of contact for restaurant reservations, guest inquiries, and dining coordination, ensuring a seamless and personalized dining experience in line with luxury hospitality standards.

Key Responsibilities

Reservations Management

• Handle restaurant reservations accurately via phone, email, and reservation systems
• Coordinate dining arrangements across all hotel restaurants and outlets
• Maintain up-to-date reservation records and seating plans

Guest Services

• Provide detailed information on menus, promotions, operating hours, and special events
• Manage guest preferences, special requests, and VIP arrangements
• Handle guest inquiries and concerns professionally and promptly

Stakeholder Coordination

• Liaise closely with restaurant managers and host teams to ensure smooth operations

Service Standards

• Ensure all interactions reflect the hotel's luxury service standards

Skills & Competencies

• Professional and service-oriented demeanor
• Phone, email, and written communication skills
• Reservation systems proficiency
• Guest relations and problem-solving abilities