Restaurant Manager (Peacock Alley) - Waldorf Astoria Doha Lusail

Role Overview

Restaurant Manager (Peacock Alley) at Waldorf Astoria Doha Lusail, Hilton. You will manage daily operations for one of the hotel's dining outlets and deliver memorable guest experiences that define exceptional hospitality.

Role Purpose

To lead the Peacock Alley restaurant outlet with a focus on delivering exceptional guest experiences, maintaining operational excellence, driving revenue growth, and building a high-performing team committed to Hilton's core values of hospitality, integrity, leadership, teamwork, and ownership.

Key Responsibilities

Operations & Outlet Management

• Manage outlet operations including guest service standards, product quality, inventory, cost controls, and profitability.
• Enforce policies and procedures across all restaurant operations.
• Implement budgeting strategies and monitor financial performance.
• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations.

Guest Experience & Service Quality

• Monitor service and product quality standards.
• Assess guest satisfaction and address issues promptly.
• Identify opportunities to continuously improve the dining experience.

Marketing & Revenue Growth

• Implement innovative marketing strategies to maximize food and beverage sales and profitability.
• Develop and execute up-selling techniques.
• Launch promotional initiatives to drive revenue growth.

Team Leadership & Development

• Supervise, coach, and mentor team members.
• Conduct performance evaluations and provide professional development opportunities.
• Recognize achievements to build, retain, and engage a high-performing team.
• Lead hiring efforts and conduct interviews.
• Train new team members to maintain high service standards and operational excellence.

Regulatory & Safety Compliance

• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations.
• Ensure the highest standards of guest and team member wellbeing.

Additional Information

• This role requires a passion for spreading the light and warmth of hospitality and acting with integrity.
• Success depends on inspiring others through leadership, believing that teamwork drives the best outcomes, demonstrating ownership and accountability, and bringing focus and urgency to every moment.