Restaurant Host/Hostess at voco® Dubai The Palm

Role Overview

Restaurant Host/Hostess at voco® Dubai The Palm, operated by IHG Hotels and Resorts, located on Palm Jumeirah in Dubai.

Company Overview

voco Hotels is part of the IHG Hotels and Resorts family. The brand delivers True Hospitality through reliable, character-driven hotels designed for guests to relax comfortably. voco Dubai The Palm is positioned on the trunk of the man-made island as part of Palm West Beach, a trendy and vibrant dining and leisure destination.

Role Purpose

To be the beating heart of the restaurant operation by delivering exceptional guest experiences through welcoming, seating, and service that balance natural, easy-going hospitality with friendly professionalism. Every great stay starts with a great host.

Key Responsibilities

Guest Service & Experience

• Welcome and greet guests according to voco service standards.
• Escort guests and provide buffet orientation, recommending food and beverage choices.
• Assign table seating according to the reservation list and check performance of subordinates periodically.

Restaurant Operations

• Ensure Standard Operating Procedure basic standards are adhered to in accordance with the Departmental Operations Manual.
• Take care of all restaurant bookings and prepare special requirements accordingly.
• Handle restaurant mise-en-place including preparing buffet tags, printing menus, and other administrative tasks required for daily operations.
• Attend daily briefings with associates on preparation, service, and menu.
• Liaise with supporting departments on daily operations and quality.
• Assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.

Revenue & Marketing

• Assist in maximizing restaurant revenue through active social media marketing.

Compliance & Development

• Attend all training sessions and programs requested by Hotel Management on Food Safety, Fire, Hygiene, Health and Safety.
• Carry out any other reasonable duties and responsibilities assigned.

Qualifications & Experience

• 2 years related experience in the same capacity.

Skills & Competencies

• Excellent communication skills; English is mandatory.
• Naturally outgoing and friendly personality with a passion for service excellence.
• Ability to consistently deliver and demonstrate voco™ service standards.
• True team-player mentality and flexible attitude towards diverse tasks.

Additional Information

• Ability to work a flexible schedule including nights, weekends, and holidays.
• Competitive salary and benefits package provided.
• Career development opportunities available.
• Employee room discounts offered.
• Great work culture and inclusion in the global IHG family.
• IHG is an equal opportunities employer and welcomes applications from internal and external candidates.