Response Center Operator – Autonomous Vehicles

Role Overview

Response Center Operator – Autonomous Vehicles at Burjline Builders. The position monitors the operational status of autonomous vehicles and coordinates appropriate response to incidents, accidents and other operational emergencies.

Role Purpose

Monitor real-time autonomous vehicle operations, identify and respond to traffic accidents and operational incidents, and coordinate rapid deployment of emergency support to ground teams while maintaining clear communication and accurate incident records.

Key Responsibilities

Monitoring & Situational Awareness

• Monitor the real-time operational status of autonomous vehicles.
• Identify and respond to traffic accidents, emergencies and operational incidents.
• Monitor incident progress through to appropriate resolution or escalation.

Incident Response & Coordination

• Rapidly dispatch emergency work orders to relevant ground support teams.
• Coordinate on-site response activities with operational teams.
• Maintain clear communication with ground teams during incidents.
• Execute map interruption processes in accordance with operational guidelines.

Procedures & Documentation

• Escalate incidents in accordance with established procedures.
• Follow established emergency response and operational procedures at all times.
• Maintain accurate records of incidents, actions and responses.

Qualifications & Experience

• Previous experience in a control room, command centre, emergency response centre, fleet monitoring environment or similar operation is preferred.
• Experience within transportation, automotive, logistics or mobility operations would be advantageous.

Skills & Competencies

• Strong situational awareness and decision-making ability.
• Ability to remain calm and focused during incidents or emergencies.
• Excellent communication and coordination skills.
• Strong computer literacy and ability to work with monitoring systems.
• Ability to follow escalation procedures accurately.