Reservations Assistant Manager (Saudi National Talent) - Jumeirah The Red Sea

Role Overview

Reservations Assistant Manager at Jumeirah The Red Sea, a luxury hospitality brand and member of Dubai Holding. Position requires Saudi National Talent.

Company Overview

Jumeirah is a global leader in luxury hospitality operating a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is renowned for distinguished beachfront resorts, esteemed city hotels, and exclusive residences, known for warm and generous service and the ability to craft distinctive and purposeful experiences.

Role Purpose

To ensure delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives while collaborating across departments to maximize revenue opportunities and minimize operational inefficiencies.

Key Responsibilities

Revenue & Commercial Performance

• Ensure delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives.
• Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
• Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution.

Operations & Compliance

• Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
• Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.

Guest Experience

• Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.

Qualifications & Experience

• Bachelor's Degree in Hotel Management from an accredited and renowned University.
• 3–4 years of experience as Reservations Assistant Manager or similar role in hospitality.
• Qualification in Revenue Management (desirable).

Skills & Competencies

• Excellent knowledge of PMS Systems.
• Leadership skills.
• Attention to detail.

Additional Information

• Supportive and inclusive work environment.
• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within the global Jumeirah network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Healthcare and insurance benefits.
• Locally competitive salary and incentive structure.
• Locally relevant benefits as determined by the property.