Reservations Assistant Manager (Saudi National Talent) - Jumeirah The Red Sea

Role Overview

Reservations Assistant Manager at Jumeirah The Red Sea, Jumeirah Group. This position is open to Saudi National Talent.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding. The company operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, Jumeirah has been renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences. The brand is synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences.

Role Purpose

The Reservations Assistant Manager ensures the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives. The role collaborates with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities while minimizing operational inefficiencies.

Key Responsibilities

Reservations Operations

• Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
• Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.

Revenue and Commercial Performance

• Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
• Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution.

Guest Experience and Complaints

• Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.

Qualifications & Experience

• Bachelor's Degree in Hotel Management from an accredited and renowned university.
• 3 to 4 years of experience as Reservations Assistant Manager or similar role in hospitality.
• Qualification in Revenue Management (desirable).

Skills & Competencies

• Excellent knowledge of PMS Systems.
• Leadership skills.
• Attention to details.

Additional Information

• Supportive and inclusive work environment.
• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within the global Jumeirah network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary and incentive structure.
• Locally relevant benefits as determined by the property.