Reservations Agent (Arabic Speaker) | Hilton Salwa Beach Resort & Villas

Role Overview

Reservations Agent (Arabic Speaker) at Hilton Salwa Beach Resort & Villas, supporting the Hotels team in delivering exceptional hospitality and managing guest bookings.

Role Purpose

To deliver memorable guest experiences by handling booking inquiries professionally, converting guest interest into confirmed reservations, and promoting hotel services that maximize revenue while maintaining the highest standards of accuracy and customer care.

Key Responsibilities

Guest Service & Communications

• Respond promptly and professionally to inquiries from guests and team members
• Provide exceptional customer service in all interactions

Reservations Management

• Secure individual bookings by converting guest inquiries into confirmed reservations
• Maintain attention to detail when recording and processing all reservations with accuracy

Sales & Revenue Optimization

• Use proactive selling techniques to maximize room sales
• Promote hotel services and upgrades to guests
• Respond to sales inquiries and help identify potential leads for future business opportunities

Skills & Competencies

• Arabic language proficiency (required)
• Professional communication skills
• Customer service excellence
• Attention to detail
• Sales and upselling ability
• Proactive and solution-oriented mindset

Additional Information

• Hilton core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and focus on urgency and discipline