Job description
Role Overview
Representative, Outdoor Sales at alfanar, based in Jeddah, Saudi Arabia. This is an outdoor sales role focused on driving business growth within assigned territories.
Company Overview
Headquartered in Riyadh, Saudi Arabia, alfanar operates construction and manufacturing businesses, design and development centers, and facilities across the Middle East and other countries. alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia. alfanar Building Systems manufactures and markets building construction products and systems, including ceramic wall and floor tiles, façade cladding, glazing systems and architectural aluminum products, precast concrete products and architectural elements, and office and home furniture and interior décor products.
Role Purpose
The Representative, Outdoor Sales drives sales and builds relationships with new and existing customers in assigned territories, focusing on acquiring new business, promoting the company's products and services, and maintaining customer satisfaction through effective communication, follow-up, and support in outdoor or field settings.
Key Responsibilities
Sales Generation
- Actively prospect and acquire new customers within the assigned geographical area.
- Identify potential sales opportunities and generate leads through networking, cold calling, and attending trade events.
- Conduct product demonstrations and presentations to clients to drive sales.
Customer Relationship Management
- Build and maintain strong, long-lasting relationships with customers to ensure repeat business.
- Serve as the primary point of contact for customer inquiries and concerns, ensuring high levels of customer satisfaction.
- Follow up regularly with clients to understand their needs and provide tailored solutions.
Product Promotion & Brand Awareness
- Promote and represent the company's products and services, ensuring they align with customer needs.
- Stay up-to-date with industry trends and competitive products to effectively position the company's offerings.
- Provide customers with detailed product information, price quotes, and recommendations.
Sales Targets & Reporting
- Meet or exceed monthly, quarterly, and annual sales targets as set by the sales manager.
- Track and report on sales activities, opportunities, and outcomes, ensuring accurate forecasting.
- Maintain and update records of client interactions and sales activities using CRM software.
Market Analysis & Feedback
- Monitor competitor activity, including pricing, promotions, and products.
- Gather and report customer feedback to the sales manager to assist in product development and marketing strategies.
- Analyze market trends and adapt sales strategies to maximize business growth.
Administrative Support
- Prepare and submit regular sales reports, proposals, and contracts.
- Ensure timely follow-up on orders and delivery of products or services.
- Maintain accurate customer records and ensure all administrative tasks are completed efficiently.
Customer Service & Problem Resolution
- Resolve customer issues and complaints promptly, ensuring customer satisfaction is achieved.
- Handle order discrepancies, delivery issues, and product concerns with professionalism.
Delivery & Execution
- Perform planned activities to meet operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide periodic reports detailing the deviation and execution of planned tasks.
Problem-Solving
- Solve related problems that arise and escalate complex operational issues.
Quality & Process Improvement
- Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.
- Coordinate well-defined written systems, policies, and procedures, and seek automation opportunities.
Compliance & Safety
- Comply with related policies, procedures, and work instructions.
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.
Professional Development
- Obtain updated soft and technical skills related to the job.
- Develop a vision and plan for the career path and how to achieve it.
Qualifications & Experience
- Diploma
- 2 to 4 years of experience
Skills & Competencies
- Safety Awareness and Compliance