Repair and Return Specialist- Qatar

Role Overview

Repair and Return Specialist – Qatar, RTX, US-TX-EL PASO-M1, 7201 Montana Ave, BLDG M1. Position type: Onsite.

Company Overview

RTX brings more than 100 years of engineering expertise to defend freedoms and deter aggression. The Qatar Patriot Sustainment Program provides logistical and training support to a Foreign Military Sales Program in support of the Qatar Emiri Air Defence Force, upholding a strong relationship with the customer driven by strong values in support of the mission.

Role Purpose

Coordinate the repair and return cycle for failed material while identifying lessons learned and best practices. Support the Qatar Central Maintenance Unit standard operating procedure by managing warehouse repair and return logistics, both internal and external.

Key Responsibilities

Logistics Operations

• Manage logistics internal and external support activities associated with the Qatar CMU warehouse.
• Communicate with internal and external points of contact across maintenance and logistics operations.
• Track internal and external inbound and outbound shipments and provide reports to management.
• Report on logistics activities to warehouse management.
• Ensure compliance with Total Asset Visibility processes, policies, and procedures of warehouse personnel using the automated logistics control system (ALCS).

Material Management & Metrics

• Track program failed material through the Qatar CMU warehouse and collect metrics on repairs.
• Develop a depot repair materials list and manage the procurement, funding, and delivery of material.
• Identify lessons learned and best practices to the Repair and Return Lead.

Quality Assurance & Compliance

• Assist quality assurance with internal and external audit preparation.

Reporting & Leadership Engagement

• Provide weekly status reports to leadership and manage delivery of any Program CDRL requirements to the Customer.
• Present and participate in Program Reviews, Customer meetings, and team status meetings on repairs.
• Experience articulating software and tool requirements to leadership.

Cross-Functional Support

• Support Raytheon Manufactured Repairs with Cross Business Teams.
• May occasionally be required to work other than normal duty hours; overtime may be required.

Qualifications & Experience

• Bachelor's degree in a relevant field OR equivalent experience, typically 2–4 years of related professional experience.
• Minimum 6 years of logistics-related experience in warehouse operations or production control.
• Demonstrated leadership skills.
• Experience working in a fast-paced work environment with the ability to make sound, timely decisions with limited information.
• Ability to adapt to austere and ambiguous environments; function with minimal guidance to meet depot goals and customer needs.
• Experience with WEBFLIS, PUBLOG, or similar software.

Skills & Competencies

• Impeccable verbal and written communication skills.
• Ability to lift to 50 lbs.
• Critical and creative thinking skills with proven and quantifiable results dealing with ambiguous situations.
• Excellent analytical and problem-solving skills.
• Experience working with a multi-cultural workforce.
• Strong desire to learn new processes and lead change within the organization.
• Experience with import and export regulatory compliance and controls.
• Strong background in depot programs such as Repair and Return or Performance Based Logistics.
• Experience reporting to internal and external customers on project status and technical requirements.
• Experience developing, analyzing, and reporting metrics related to spares availability and hardware failure analysis.
• Experience with the Automated Logistics Control System (ALCS) or similar Computerized Logistics Management System software suite, including setup of job orders, tool storage, consumable and repair part storage, and reporting.

Security & Clearance

• U.S. citizenship is required.
• Ability to obtain and maintain a U.S. government-issued security clearance is required.
• DoD Clearance: Secret.
• Active and existing security clearance required after day 1.
• Active U.S. DoD Secret Clearance is preferred.

Additional Information

• Raytheon CORE Certification preferred; otherwise must become CORE certified within one year.
• Salary range: $68,900 USD – $131,100 USD.
• Hired applicants may be eligible for medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Hired applicants may be eligible for annual short-term and long-term incentive compensation programs depending on position level and collective-bargaining agreement coverage.
• Employees in onsite roles work primarily onsite.
• Candidates may be asked to attend select interview process steps in-person at RTX office locations.
• This is a U.S.-based role; if the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
• RTX is an Equal Opportunity Employer and provides affirmative action in employment for qualified individuals with disabilities and Protected Veterans.