Relationship Manager- Priority Banking

Role Overview

Relationship Manager – Priority Banking at ADIB, based in Abu Dhabi. The role attracts, deepens, grows and manages financial relationships with affluent clients, using the full range of banking products and tools within a team-based approach to provide complete solutions to clients' financial needs.

Key Responsibilities

Client and Business Acquisition

• Generate new business via outbound marketing activities, gold center contacts and existing network.
• Increase team revenue and productivity by cross-selling and up-selling.
• Acquire new-to-bank customers.
• Identify new potential expansion locations.
• Convert inbound and outbound leads to sales.
• Build strong trust relationships with key customers.
• Maintain a loyal pool of customers and alliances who refer potential customers.
• Promote financial products.
• Collect required information and data.
• Evaluate clients' ability and appetite to handle risks (Risk Profile) and complete detailed functions associated therewith.

Channels Cooperation

• Make referrals to other channels based on identified customer needs.
• Smoothly implement Priority Banking services across surrounding branches.

Service Delivery Management

• Monitor service levels for customer satisfaction.
• Retain customers through personal involvement in complaint resolution, account closures and inquiries.
• Gather ad-hoc customer feedback.

Control and Risk Mitigation

• Review credit applications.
• Adhere to laid-out processes and procedures.
• Ensure appropriate and adequate documentation.
• Identify trends of errors and proactively advise on process improvements.

Qualifications & Experience

• University degree or recognized professional certificate.
• Minimum five years of related banking experience in the United Arab Emirates.
• Minimum three years of experience in financial analysis, financial markets, investment, wealth management, or financial planning.
• Experience in sales, product development or wealth advisory to priority banking customers and retail high-net-worth individuals.

Skills & Competencies

• Detailed knowledge of ADIB's Retail Banking products and services.
• Broad knowledge of ADIB's Retail Credit and Operational Policies and Procedures.
• Specific knowledge of UAE banking practices, regulations and risks.
• UAE Financial Rules and Regulations Certification.
• International Certificate in Wealth and Investment Management (Level 3).
• Risk in Financial Services Certification.
• International Certificate in Advanced Wealth Management (Level 4).
• Good knowledge of competitors in the local market.
• Demonstrated experience leading a team of professionals.
• Detailed knowledge of service standards.
• Training and presentation skills.
• Computer skills.