Relationship Manager - Priority Banking, Emerging Affluent (UAE Nationals)

Role Overview

Relationship Manager - Priority Banking, Emerging Affluent (UAE Nationals) at Emirates Islamic Bank, based in the UAE. This role serves affluent clients within the Priority Banking division of Emirates NBD's Retail Banking Sector.

Company Overview

Emirates NBD Priority Banking is a pivotal segment within the Retail Banking Sector that oversees relationships with affluent clients. The team offers a diverse array of specialized products, services and tailored experiences to cater to the discerning requirements of both individual and corporate customers. Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success, in line with the UAE Government's strategy in empowering and developing nationals.

Role Purpose

Provide outstanding service to affluent clientele by managing comprehensive client relationships, from initial profiling through addressing their Forex, Liabilities and Asset requirements. Grow and maintain portfolios of salaried individuals while achieving financial targets and ensuring exceptional service quality.

Key Responsibilities

Relationship Management

• Cultivate and sustain virtual relationships with clients to retain them through dedicated relationship management efforts.
• Address service quality and operational concerns to maintain client satisfaction.
• Ensure daily customer contact is maintained and monitored to guarantee all portfolio clients receive necessary support and assistance.

Sales and Growth

• Achieve financial targets by selling and cross-selling bank products.
• Focus on portfolio and asset growth, wealth referrals and successful closure of referrals and Forex transactions.

Compliance and Risk

• Adhere to operational risk policies, sales processes and regulations.
• Ensure compliance with KYC procedures.
• Safeguard Emirates NBD's reputation.

Service Quality

• Maintain exceptional service quality to positively influence CSAT scores within your portfolio.

Professional Development and Policy Compliance

• Complete mandatory training and certifications promptly.
• Maintain punctuality, meet deadlines and adhere to Emirates NBD's dress code policy.

Qualifications & Experience

• University Degree in Business or Finance.
• 1 to 3 years in a sales role within the financial services or banking industry.
• Experience across a wide range of banking areas, such as Retail and Wealth Management.

Additional Information

• Open to UAE Nationals only.