Relationship Manager - Mashreq Gold.RBG - MG Client Coverage - DIC.Retail Banking Group

Role Overview

Relationship Manager – Mashreq Gold, Retail Banking Group, Dubai Islamic City. Provide portfolio management and client coverage for high-net-worth (HNW) individuals within the Mashreq Gold segment.

Role Purpose

Develop and maintain close relationships with HNW clients to deliver personalized service, maximize profitable contribution, and retain client loyalty and respect while driving revenue growth and cross-selling opportunities across Mashreq Gold and broader bank products.

Key Responsibilities

Client Relationship Management

• Deliver personalized service to portfolio of HNW clients to develop close relationships and retain loyalty.
• Communicate with HNW clients and identify their financial needs.
• Maintain proactive client contact and ensure superior customer service experience including pre-empting issues and proactive servicing.
• Minimize customer attrition through ongoing engagement and relationship management.

Revenue & Portfolio Growth

• Reach financial goals set for the role by the business as per annual and monthly financial targets.
• Achieve revenue goals, sales, and portfolio growth targets across a range of products and services.
• Optimize the potential value of the client base through the delivery of Mashreq Gold products and services.
• Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments and wealth management opportunities.

Cross-Selling & Product Promotion

• Enhance Mashreq Gold balance sheet sales and revenues and promote cross-selling of bank products to all existing clients.
• Conduct cross-sell and up-sell of products to existing and new-to-bank customers.
• Ensure clients are aware of all financial services offered by the bank.

Business Development

• Source new business from HNW Mashreq Gold individuals through referrals, marketing activities, and personal contacts.
• Acquire new-to-bank HNW clients.
• Enhance market profile and awareness.

Compliance & Risk Management

• Safeguard the bank from potential loss, AML fraud, and ensure ethical behavior at all times during and after sales.

Qualifications & Experience

• University graduate.
• Minimum of 5–6 years' experience in a similar role with another bank or financial services organization in the UAE.
• CISI certified.

Skills & Competencies

• Strong selling and financial markets knowledge.
• Strong interpersonal skills and cultural sensitivity.
• Relationship management and networking skills.
• Extrovert and amiable personality.
• Excellent communication and negotiation skills.