Relationship Manager - Commercial Liabilities

Role Overview

Relationship Manager - Commercial Liabilities at RAK BANK, based in the United Arab Emirates.

Role Purpose

Acquire and manage a portfolio of Business Banking and high-net-worth clients within the commercial liabilities segment, driving revenue growth through cross-selling, ensuring regulatory compliance, and delivering personalized banking solutions that maximize client satisfaction and loyalty.

Key Responsibilities

Client Acquisition and Onboarding

• Identify, market, and onboard new clients within the Business Banking commercial segment and HNIs, ensuring robust portfolio growth.
• Ensure a seamless onboarding process for new clients, adhering to the bank's compliance and regulatory guidelines.

Cross-Selling and Product Promotion

• Work closely with other units to identify and maximize cross-sell opportunities, promoting the entire range of business banking and other products.
• Maintain comprehensive knowledge of Rakbank's products and services to effectively meet client needs and drive business growth.

Financial Performance

• Achieve or exceed budgeted sales and service targets, contributing to the overall financial performance of the Elite Business Banking division.
• Focus on generating low-cost transactional money and other revenue streams from the portfolio.

Compliance and Risk Management

• Ensure all client interactions and transactions comply with the bank's policies, Central Bank guidelines, and other regulatory requirements.
• Identify, assess, and mitigate risks associated with business banking activities, maintaining a high standard of risk management.

Market Feedback and Innovation

• Gather and translate market feedback into product development, formulating innovative customer offerings to stay competitive.
• Continuously seek ways to improve service delivery and client satisfaction.

Portfolio Management

• Manage and grow a portfolio of Business Banking clients, providing personalized banking solutions to meet their unique needs.
• Develop and implement strategies to retain high-value clients, ensuring high levels of client satisfaction and loyalty.

Client Service and Support

• Handle service requirements of all clients under the team, ensuring client expectations are met through effective coordination with service and back-office teams.
• Resolve SAS and Correspondent Bank queries in a timely manner, adhering to department turnaround times (TAT).

Qualifications & Experience

• Bachelor's Degree or equivalent for Expats; Higher Degree Diploma or equivalent qualifications for Nationals (MBA preferred).
• At least 5 years of experience in Branch Banking, Operations, Relationship Management, or Customer Service, preferably in a similar role.
• In-depth understanding of the target market and its requirements, enabling effective acquisition and maintenance of quality, profitable relationships.
• Strong working knowledge of banking products and services, with proven skills in HNWI Relationship Management.