Job description
Role Overview
Recreation Ambassador II, General Recreation at Emaar Hospitality Group, located in Dubai (Address Hotels + Resorts properties).
Company Overview
Emaar Hospitality Group is a premier global provider of enriching, personal and memorable lifestyle experiences. A wholly-owned subsidiary of Emaar Properties PJSC, the group develops elegantly designed property, malls and hospitality projects across the world. Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group, situated in some of the most sought-after locations globally. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with gracious hospitality and exceptional service. Recognized for its fusion of contemporary style with classic elegance, Address enriches the lives of its guests with intuitive experiences under the tagline "Where Life Happens."
Role Purpose
To ensure exceptional recreation experiences for guests in a highly empowered environment, representing the brand throughout the guest journey to deliver a flawless service experience and ensure each guest has a safe and energized experience from welcome until farewell.
Key Responsibilities
Operations & Service Standards
- Ensure all operational tasks are conducted in line with service standards and procedures.
- Prevent complaints and ensure adequate service recovery where needed.
Guest Experience
- Go the extra mile where possible.
- Pro-actively communicate with fellow Ambassadors, always with the guests' interests at heart.
Qualifications & Experience
- Minimum 2 years of similar experience in a 5-star hospitality industry.
- Minimum 2 years of supervisory experience for those required to manage teams.
- Minimum of a high school diploma; College degree in Hotel Management or a related field is preferred.
Skills & Competencies
- Genuine service personality with high emotional intelligence.
- Strong command of spoken English; additional languages are an asset.