Receptionist-UAE National (Immediately)-Muna British Academy

Role Overview

Receptionist (UAE National) at Muna British Academy, Abu Dhabi, Aldar Education. Position commences immediately.

Company Overview

Aldar Education operates Muna British Academy, a leading school group in Abu Dhabi. Muna British Academy was recently rated 'Outstanding' by ADEK (Abu Dhabi Department of Education and Knowledge) and currently serves over 700 students from Nursery to Year 6, following the National Curriculum of England. The Academy is relocating to Saadiyat Island and will open Year 7 for the first time next year.

Role Purpose

Act as a strong ambassador of the school by representing the institution in a professional manner through offering high-quality customer service to families, children, visitors, and staff.

Key Responsibilities

Customer Service & Visitor Management

• Deliver high-quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Provide accurate and comprehensive information about the school, including the curriculum, education level, and tuition fees when required.
• Arrange transportation for visitors when required.

Admissions & Parent Enquiries

• Answer and respond to parent queries by imparting strong knowledge of key information about the Academy.
• Offer guidance and assistance to parents on student registration and admissions process during the initial enquiry stage.
• Assist Admissions team with in-bound and out-bound calls.
• Log admissions enquiries into the MIS database.

Attendance Management

• Ensure attendance registers are accurately maintained and all children are accounted for on a daily basis.
• Confirm daily attendance with class teachers for their class.
• Complete class registers daily and record details of late and absent students using Engage or relevant software.
• Inform class teachers on absent students accordingly.
• Contact families in order to verify reasons for absent pupils.
• Liaise with school nurse regarding medical absences.

Communications & Telephone Management

• Answer, screen, and forward incoming phone calls to appropriate school representative in a courteous and professional manner by following standard telephone etiquette and protocol.
• Provide basic and accurate information in-person and via phone or email.

Administrative & Clerical Support

• Provide general clerical and administrative support such as updating attendance registers, photocopying, filing, faxing, filling standard forms, and responding to routine correspondences.
• Undertake word-processing and other IT-based tasks including database entries, generating basic spreadsheets and reports, and internet research.
• Produce lists, information, and data as required, such as class lists, staff and student contact details.
• Sort and distribute mails and couriers.

Reception Area Management

• Ensure reception area is tidy and presentable, with all necessary stationery and materials, including pens, forms, and brochures.

General Duties

• Attend and participate in relevant meetings as required.
• Assist with tasks assigned as and when required by the School's SLT team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.

Qualifications & Experience

• Minimum qualification: High School Certificate or Diploma, or Bachelor Degree.
• Minimum two years' experience in a similar role.

Skills & Competencies

• Proficient in operating PC, photocopier, and various office machines.
• Proficient in Microsoft Office programs and Outlook 365.
• Excellent communication skills in English and Arabic (written and oral).
• Customer-focused approach in the region.
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment.
• Excellent office management skills.

Additional Information

• Position is for UAE Nationals.
• Commencement: immediately.
• Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
• Offers of appointment are subject to satisfactory references and police clearance.
• Aldar Education is an equal opportunity employer committed to a diverse and inclusive work environment and encourages UAE Nationals to apply.