Receptionist (UAE National) FIXED TERM

Role Overview

Receptionist (UAE National) – Fixed Term, JLL, Dubai, United Arab Emirates. This is a 10-month fixed-term assignment.

Company Overview

JLL is a professional services and investment management firm specializing in real estate. The company helps organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

Role Purpose

The Workplace Experience Ambassador team owns the internal and external visitor experience. This role exists to provide the highest possible standards of engagement with internal and external customers through all front-of-house and meeting and event services. While front-of-house services are key deliverables, the team is also responsible for standards of presentation, administration and delivery of all meeting and event services and areas, working in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times, and have clear knowledge of all onsite emergency and evacuation procedures.

Key Responsibilities

Visitor Experience & Front-of-House Services

• Take ownership of the internal and external visitor experience to ensure all interactions leave the customer with a positive, memorable experience.
• Deliver all core front-of-house services such as sign-in, badging, luggage, lost and found and deliveries.
• Greet, assist and direct candidates, new hires, visitors and the general public appropriately.
• Maintain high awareness of local area services such as shops, restaurants, hotels and transport in order to support customers.

Communications & Coordination

• Receive, direct and relay telephone, email and other queries via front-of-house.
• Provide timely, accurate and personalized response to meetings and events enquiries.
• Coordinate daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events.
• Coordinate the daily updating of room booking displays in line with local and regional processes.

Meetings & Events Management

• Continually maintain awareness of all onsite events to ensure visitor experience is personalized and optimized.
• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations.
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured.
• Create and efficiently maintain up-to-date Outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces.

Facilities & Presentation Standards

• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front-of-house and meeting and event areas, with great attention to detail.
• Play a key part in supporting onsite space audits and walk-the-store processes.
• Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming and outgoing mail and courier services, site inspections, and one-off or administrative tasks.

Operational Flexibility

• Work flexibly in different settings as part of the team.

Qualifications & Experience

• Experience in reception, concierge or related field.
• Previous experience working within a high-profile corporate environment.
• Previous catering or hospitality experience is desirable.
• Facilities Management exposure would be beneficial.

Skills & Competencies

• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Fluency in English and local language.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail.
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Ability to maintain professionalism at all times and be an ambassador of the team.
• Excellent team player with the drive to go above and beyond for each other.

Additional Information

• Contract type: Fixed-term, 10 months.
• Location: On-site, Dubai, UAE.
• JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.