Receptionist

Role Overview

Service Centre Receptionist at Ali & Sons Holding LLC, operating MG service centres across the United Arab Emirates.

Company Overview

Inter Emirates Motors, a subsidiary of Ali & Sons Holding, partners with MG, the British motor brand established in the 1920s. The company operates six showrooms and five service centres in Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, and Al Ain, with almost 100 after-sales representatives dedicated to customer service throughout the buying journey.

Role Purpose

To deliver an exceptional customer experience throughout the service visit, efficiently manage service appointments and telephone communications, and provide reliable administrative and back-office support to the Service Centre.

Key Responsibilities

Customer Reception & Experience

• Welcome and greet customers upon arrival and guide them through the reception area while ensuring they feel comfortable.
• Offer refreshments and provide customers with information about their expected waiting time.
• Maintain a professional, clean, and welcoming appearance of the reception area.

Telephone & Communications Management

• Operate the telephone switchboard, including answering, transferring, holding, and directing calls to the appropriate departments or personnel.
• Manage internal and external calls, including redirecting calls or placing callers in a waiting queue when required.
• Handle incoming enquiries and provide general information.
• Make outgoing calls when required.

Appointment & Administrative Coordination

• Arrange service appointments and conduct appointment reminder calls.
• Ensure the timely and proper distribution of incoming and outgoing mail.

Customer Feedback & Issue Resolution

• Identify the nature of customer enquiries and ensure they are directed to the appropriate person or department.
• Follow up on customer complaints and prepare customer feedback reports.

General Duties

• Perform other receptionist, secretarial, and administrative duties as requested by the Service Manager.

Qualifications & Experience

• Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.
• Bachelor's degree in any discipline or Diploma.
• Relevant certification or professional training is preferred.

Skills & Competencies

• Fluency in English is essential; Arabic is preferred.
• Computer literate with good knowledge of standard computer applications.
• Comfortable using telephone systems, switchboards, computers, and related office equipment.
• Strong interpersonal and communication skills with a genuine commitment to delivering a positive customer experience.
• Ability to remain composed, flexible, and professional in a busy service-centre environment.
• Accountability.
• Effective Communication.
• Professional Integrity.
• Creative Problem Solving.
• Positive Initiative & Motivation.
• Flexibility & Adaptability.
• Teamwork & Collaboration.
• Customer Relationship Management.
• QHSE Awareness.
• Leadership by Example.