Receptionist

Role Overview

Burjline Builders is seeking a Receptionist for a full-time position. You will be the first point of contact for clients, providing exceptional service and support via phone and in person.

Role Purpose

To manage incoming communications, greet and direct visitors, maintain the reception area, and support customer service operations while upholding the company's reputation for excellence.

Key Responsibilities

Reception & Communication

• Receive and forward all telephone calls in an orderly manner and maintain records of them.
• Greet and guide visitors through the appropriate channels without disrupting employees.
• Listen attentively to visitor complaints and direct them to the appropriate channel.
• Demonstrate a clear and professional telephone manner.

Facilities & Maintenance

• Ensure the reception area is clean and tidy.
• Serve as the contact point for all general maintenance concerns, inquiries, complaints, and related matters.

Customer Service & Support

• Follow up with customers after service or sales visits.
• Collect data from customers.
• Book service appointments.

Administrative & Clerical

• Assist with related clerical duties including photocopying, faxing, and filing.
• Assist with typing work as required.
• Receive and dispatch courier packages, forward them to respective courier companies, and ensure timely dispatch and receipt.

General

• Carry out other related jobs as assigned by Management from time to time.

Qualifications & Experience

• Minimum of 0–2 years of experience.
• Bachelor's degree or any relevant education.
• Prior experience in a similar role is preferred, but not essential.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-focused approach.
• Ability to handle a high volume of calls in a fast-paced environment.
• Proficiency in English, written and spoken; knowledge of additional languages is an advantage.
• Strong computer skills and experience with CRM systems is desirable.

Additional Information

• Full-time position.
• Ability to work flexible hours, including evenings and weekends, as required.