Receptionist

Role Overview

Receptionist at Emrb.

Role Purpose

Provide professional front desk and help desk services, manage visitor access and registration, support special events and VIP arrivals, and maintain secure, efficient reception operations while upholding high customer service standards.

Key Responsibilities

Guest & Visitor Services

• Welcome and assist employees, visitors, tenants and VIP/VVIP guests professionally.
• Provide directions, information and assistance to visitors and employees.
• Support VIP/VVIP arrivals, meetings and special events.
• Assist visitors in resolving their requests or coordinate with the relevant department until the matter is addressed.

Front Desk Operations

• Provide an efficient and responsive front desk/help desk service.
• Handle reception inquiries and support front-of-house services.
• Prepare daily reception logs and report any significant or urgent matters.

Visitor Management & Security

• Manage visitor registration, records and access coordination.
• Coordinate with Security and Control Room teams for visitor access and approvals.
• Escalate security-related issues to the on-duty Security team immediately.

Compliance & Standards

• Maintain a professional appearance, proper grooming, confidentiality and high customer service standards.
• Comply with SRMG News procedures, security instructions and escalation protocols.