Receptionist | EXA Ceramics

Role Overview

Receptionist at EXA Ceramics, Alfanar. This role serves as the initial point of contact for visitors and clients, ensuring seamless and professional communication.

Role Purpose

Act as the initial point of contact for visitors and clients, ensuring a seamless and professional communication process. This involves warmly greeting and welcoming visitors at the front desk, providing them with appropriate directions, and promptly announcing their arrival to the relevant party.

Key Responsibilities

Visitor Management

• Greet visitors warmly and professionally.
• Notify relevant employees when visitors arrive.
• Answer visitors' questions, calls, and emails, and provide them with relevant information.
• Monitor the logbook and issue visitor badges in accordance with security procedures.
• Follow all security procedures.

Telecommunications Management

• Manage telecommunications systems.
• Handle queries and complaints via phone, email, and general correspondence.
• Transfer calls as necessary.
• Take messages and ensure they are passed to the appropriate staff member in a timely manner.

Office Administration

• Receive, sort, distribute, and dispatch daily shipments.
• Organize the reception area while complying with office procedures, rules, and regulations.
• Keep a record of office supply inventory and expenses.
• Sign for deliveries and ensure all mail and packages are distributed accordingly.
• Assist with ad hoc administrative tasks.

Collaboration & Communication

• Collaborate with teams to achieve work effectively.
• Ensure effective communication with peers and managers.
• Demonstrate openness to directions and feedback.

Delivery & Problem-Solving

• Execute planned activities to meet operational and development targets as per delivery schedules.
• Use resources effectively to achieve objectives within efficient cost and time parameters.
• Solve related issues that arise.
• Escalate complex operational problems appropriately.

Compliance & Safety

• Follow quality requirements and specifications for products, processes, and related activities.
• Execute and comply with tasks as per defined policies, procedures, and work instructions.
• Adhere to all safety procedures and regulations.

Qualifications & Experience

• Diploma Degree in Business Administration.
• 0–2 years of work experience (Fresher level).

Skills & Competencies

• Communication.
• Organization.
• Attention to detail.
• Time management.