Reception Manager - IndoPersian

Role Overview

Reception Manager – IndoPersian Restaurant at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, opening in 2027.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, located 50 miles from Dubai International Airport in Ras Al Khaimah. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Manage the reception operations and guest experience for the IndoPersian Restaurant, ensuring personalized, anticipatory service aligned with Wynn and Forbes Travel Guide standards while leading and developing the reception team.

Key Responsibilities

Pre-Arrival & Guest Experience

• Proactively manage pre-arrival guest communication, reservations, preferences, special requests, and VIP arrangements.
• Review guest profiles and histories to anticipate individual needs and deliver personalized service.
• Deliver a warm, polished, and personalized arrival experience aligned with Wynn and Forbes Travel Guide standards.
• Personally recognize and manage VIP, repeat, and high-profile guests, ensuring a seamless handover to the service team.

Operations & Coordination

• Oversee reservations, waitlists, walk-ins, and queue management through SevenRooms.
• Coordinate special occasions and VIP experiences with management, culinary, and service teams.
• Collaborate with floor and culinary teams to optimize seating flow, occupancy, and guest waiting times.

Team Leadership & Development

• Lead, schedule, coach, and develop the reception team in guest engagement, conflict resolution, system proficiency, and Forbes service standards.
• Conduct daily briefings on reservations, VIPs, special requests, and service pacing while reinforcing anticipatory, guest-centric service.

Guest Insights & Continuous Improvement

• Capture guest preferences and feedback, support service recovery and post-visit follow-up, and use insights to continuously improve the guest experience.

Qualifications & Experience

• At least 3–5 years of hands-on experience managing reception or front-of-house operations in a high-end restaurant, luxury hotel, or hospitality setting.
• Background in international hospitality environments or multicultural reception teams is preferred.
• Experience with Forbes Travel Guide 5-Star service standards is preferred.
• Familiarity with SevenRooms is preferred.

Skills & Competencies

• Demonstrated fluency in English, with the ability to communicate clearly and professionally with guests, employees, and management.
• Advanced proficiency in an additional language such as Arabic, Russian, French, Spanish, Japanese, Chinese, or Italian is highly valued.
• Proven excellence in communication, interpersonal, and leadership skills.
• Ability to supervise reception employees, resolve guest concerns, and foster a welcoming atmosphere.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package and life insurance.
• Incentive programs and other employee benefits.