Reception Manager - Greek

Role Overview

Reception Manager – Greek Restaurant at Wynn Al Marjan Island, a luxury integrated resort opening in 2027 in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will include multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Lead reception operations for a high-end restaurant, managing guest arrivals, reservations, and service delivery while supervising the reception team to deliver personalized, luxury-standard hospitality experiences aligned with Wynn and Forbes Travel Guide standards.

Key Responsibilities

Guest Experience & VIP Management

• Proactively manage pre-arrival guest communication, reservations, preferences, special requests, and VIP arrangements.
• Review guest profiles and histories to anticipate individual needs and deliver personalized service.
• Deliver a warm, polished, and personalized arrival experience aligned with Wynn and Forbes Travel Guide standards.
• Personally recognize and manage VIP, repeat, and high-profile guests, ensuring a seamless handover to the service team.
• Capture guest preferences and feedback, support service recovery and post-visit follow-up, and use insights to continuously improve the guest experience.

Operations & Reservations

• Oversee reservations, waitlists, walk-ins, and queue management through systems such as SevenRooms.
• Collaborate with floor and culinary teams to optimize seating flow, occupancy, and guest waiting times.

Special Events & Coordination

• Coordinate special occasions and VIP experiences with management, culinary, and service teams.

Team Leadership & Development

• Lead, schedule, coach, and develop the reception team in guest engagement, conflict resolution, system proficiency, and Forbes service standards.
• Conduct daily briefings on reservations, VIPs, special requests, and service pacing while reinforcing anticipatory, guest-centric service.

Qualifications & Experience

• At least 3–5 years of hands-on experience managing reception or front-of-house operations in a high-end restaurant, luxury hotel, or hospitality setting.
• Demonstrated fluency in English, with the ability to communicate clearly and professionally with guests, employees, and management at all times.
• Advanced proficiency in an additional language such as Arabic, Russian, French, Spanish, Japanese, Chinese, or Italian is highly valued.
• Background in international hospitality environments or multicultural reception teams is preferred.
• Experience with Forbes Travel Guide 5-Star service standards is preferred.
• Familiarity with SevenRooms is preferred.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Proven leadership ability.
• Strong conflict resolution capability.
• Guest-centric service mindset with attention to detail and personalization.
• Proficiency with reservation and queue management systems.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package and life insurance.
• Incentive programs and other employee benefits.