Purchase Coordinator – Car Showroom

Role Overview

Purchase Coordinator at Alba Cars, one of the UAE's leading used-car showrooms, based in Dubai, UAE. This is a customer-facing role supporting vehicle owners through the administrative process of selling their cars to Alba Cars.

Role Purpose

Support vehicle owners selling their cars to Alba Cars by guiding them through administrative procedures, ensuring all documentation is complete and accurate, and coordinating with banks and internal teams to deliver smooth and professional transactions.

Key Responsibilities

Customer Experience & Purchase Support

• Meet and greet customers visiting the showroom to sell their vehicles.
• Deliver a welcoming, professional, and helpful experience throughout the vehicle-selling process.
• Clearly guide customers through the documentation and next steps required to complete their sale.
• Follow up with customers after completion and support the collection of positive reviews.

Documentation & Transaction Coordination

• Organise Power of Attorney (POA) documents, bank loan clearances, and vehicle transfers.
• Collect, review, and ensure the accuracy of all required customer and vehicle documentation.
• Coordinate with customers, banks, and relevant internal departments to progress each transaction.
• Proactively follow up on outstanding documents, approvals, and requirements to avoid delays.
• Ensure each purchase case is completed accurately and efficiently.

CRM & Operational Administration

• Create, update, and manage purchase cases accurately within the CRM system.
• Maintain clear, complete, and organised records for every transaction.
• Handle multiple active cases while ensuring no important steps or deadlines are missed.
• Work closely with the purchasing, finance, operations, and customer service teams.

Qualifications & Experience

• Automotive, banking, administration, or customer-service experience is an advantage.

Skills & Competencies

• Highly organised with strong attention to detail.
• Confident, professional, and friendly in customer communication.
• Strong verbal and written communication skills in English.
• Excellent customer-service skills and a proactive approach to follow-up.
• Comfortable using CRM systems and computer software.
• Able to manage multiple cases simultaneously.

Additional Information

• Type: Full-time, on-site position.
• Location: Dubai, UAE; remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
• Salary: AED 5,000–7,000 per month, depending on experience.
• Work visa sponsorship provided.
• Medical insurance as per UAE labour law.
• 30 days of paid annual leave.
• Hiring process includes initial interview and final interview or practical assessment where required.